Chanel Fashion Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Represent CHANEL’s style and image and communicate the House’s history, codes, savoir-faire, and vision to clients.
• Drive sales, contribute to boutique performance, and create opportunities for future growth.
• Welcome clients warmly and provide an authentic, personalized, memorable experience in and beyond the boutique.
• Present and sell products across all product lines, and proactively offer CHANEL services, including alterations and CHANEL&moi.
• Identify prospective clients, build strong relationships, maintain knowledge of the existing clientele, and develop the client database to foster loyalty beyond boutique visits.
• Maintain the boutique’s appearance in line with procedures for tidiness, visual merchandising, and inventories; apply boutique procedures.
• Collaborate with boutique teams and métiers to continually elevate the client experience.
• Handle returns and after-sales services.
• Use storytelling and knowledge of CHANEL’s heritage, modernity, expertise, aesthetic, and codes to inspire clients and propose CHANEL-style looks.
• Encourage additional and complementary sales, and use knowledge of the luxury sector and fashion trends to advise clients.
• Pursue individual performance objectives and develop action plans to achieve them.
• Maintain familiarity with stock to support personal sales performance.
• Report client feedback on collections to managers and propose buying-selection ideas based on that feedback.
• Use digital, in-person, and individual learning resources to develop expertise and deliver the CHANEL client-relational promise.

Qualifications

• At least 2 years of documented experience in retail or hospitality.
• Flexibility and adaptability in a challenging environment.
• Ability to work collaboratively and contribute to a team.
• Trustworthiness, integrity, and strong ethics.
• Decisiveness and a performance-oriented approach.
• Passion for client experience, luxury, and beauty.
• Spanish and English language skills.
• Foreign language skills are preferred.
• Passion for CHANEL, its history and product offerings, and its commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally.

Skills

Experience

At least 2 years of documented experience in retail or hospitality.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.