Chanel Fashion Advisor
Chanel — Fashion Advisor in Macao SAR. Join Chanel's Macau boutique to deliver luxury client service and drive sales in a heritage maison.
Overview
Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories, leather goods, and fragrances. The brand maintains a global network of boutiques and ateliers and is distinguished by an uncompromising commitment to craftsmanship, heritage, and discrete, high-touch client service.
Role & Responsibilities
- Deliver personalized, high‑touch client service and build long‑term relationships through proactive clienteling and follow‑up.
- Achieve and exceed sales targets and KPIs through consultative selling and product cross‑selling (ready‑to‑wear, leather goods, accessories, and beauty where applicable).
- Maintain exemplary boutique standards: visual merchandising, presentation, stock replenishment, and floor readiness.
- Develop and maintain in‑depth product knowledge to present the maison’s codes and craftsmanship convincingly to clients.
- Manage fittings, reservations and bespoke service requests, coordinating closely with the boutique manager and back‑of‑house teams.
- Process transactions accurately using the boutique POS and ensure compliance with company policies and cash handling procedures.
- Represent the brand with discretion and professionalism at all times; handle confidential client information sensitively.
- Contribute to local client acquisition initiatives and events, supporting outreach and private appointments as required.
Qualifications
- Polished, professional presentation and demeanor consistent with luxury brand standards.
- Commercial mindset with a proven ability to convert client interactions into sales.
- Excellent interpersonal and communication skills; discretion and respect for client confidentiality.
- Flexibility to work retail hours including evenings, weekends and public holidays.
- Right to work in the Hong Kong/Macau market and availability for on‑site boutique shifts.
- Ability to collaborate within a small, high‑performing retail team and to take initiative in a fast‑paced environment.
Skills
Experience
Typically 1–3 years of experience in luxury retail, boutique sales, or high‑end hospitality; prior experience selling fashion, leather goods or accessories preferred.
Education
High school diploma or equivalent; vocational training in retail, luxury brand management, or hospitality is advantageous.
Workplace
The role is situated in Macau, Macau, China. There are currently 37 open positions in Macau on Cerulean. Within Macau, Cerulean currently features 47 open roles. Across China, Cerulean lists 1.773 open roles — 30 of them newly added.
Culture
Chanel fosters a culture of meticulous craftsmanship, refinement and respectful discretion. The workplace emphasizes rigorous training, mentorship and an international clientele, rewarding commercial excellence and loyalty to the house’s aesthetic and service codes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.