Chanel Fashion Advisor

About Chanel

Chanel is an independent French maison celebrated for haute couture, ready-to-wear, leather goods, fragrance and beauty. As a global luxury retailer and creator, the brand combines artisanal savoir‑faire with a client‑focused retail network and rigorous standards of product presentation and service.

Role & Responsibilities

• Uphold the brand image through impeccable personal grooming, etiquette, and communication—both verbal and non-verbal—in accordance with Chanel standards
• Maintain boutique displays according to visual merchandising guidelines; participate in window installations and seasonal changes as required
• Deliver personalized client service that connects customers emotionally to the brand, understanding and anticipating individual style preferences
• Develop and nurture a personal client portfolio, fostering long-term relationships and identifying new clients with growth potential
• Generate sales and contribute to boutique performance targets through consultative selling and product expertise
• Ensure exceptional after-sales service, including accurate data capture, timely follow-up, and resolution of client inquiries
• Demonstrate comprehensive knowledge of current and incoming collections, communicating product features, trends, and styling recommendations
• Support Watch and Fine Jewelry performance by converting fashion clients to those categories where applicable
• Maintain boutique cleanliness, organization, and inventory compliance across front-of-house and back-of-house areas
• Mentor new team members on boutique operations and brand integration; foster teamwork and collaborative spirit within the team
• Capture and communicate client feedback to boutique leadership regarding products, service standards, and emerging market trends

Qualifications

• Passion for luxury fashion and retail with genuine eagerness to represent a prestigious brand
• Exceptional customer service orientation with warmth, positivity, and flexibility in addressing client needs
• Strong interpersonal and communication skills, including cultural sensitivity and adaptability to diverse clientele
• Demonstrated ability to build rapport and maintain professional relationships
• Product knowledge and ability to articulate brand heritage, values, and collection narratives
• Fundamental understanding of Client Experience Management (CEM) principles
• Self-motivated with a sense of responsibility, ownership, and openness to continuous learning
• Ability to work collaboratively in a team environment and contribute to collective goals

Skills

Experience

Previous experience in luxury retail, fashion retail, or high-end customer service is advantageous. Experience in a boutique or flagship environment preferred. Demonstrated success in client portfolio development and relationship management is valued.

Education

Secondary education or equivalent. Further education in fashion, retail management, or hospitality is a plus.

Workplace

Culture

Chanel cultivates an exacting, craft‑led workplace where discretion, creativity and impeccable client service are paramount. Teams operate within an atelier‑meets‑retail ethos, combining rigorous training with opportunities to represent an iconic luxury maison in an international network of boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.