Chanel Fashion Advisor
Chanel seeks a Fashion Advisor in Geneva to deliver exceptional client service and drive boutique sales for the luxury maison.
Overview
Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories and fragrances. The brand operates a global network of boutiques and flagship stores and is recognised for uncompromising craftsmanship, creativity and an exacting standard of client service. As an employer, Chanel emphasises talent development, product mastery and discreet, personalised customer experiences.
Role & Responsibilities
- Deliver an elevated, bespoke client experience consistent with Chanel’s brand standards; build and nurture long-term relationships with clients through proactive outreach and personalised service.
- Achieve and exceed individual and boutique sales targets through consultative selling, product storytelling and strategic upselling.
- Maintain expert product knowledge across categories (ready-to-wear, accessories, leather goods, beauty) and communicate technical and heritage details with authority.
- Execute merchandising directives and maintain visual standards to present the boutique and product displays at a luxury level.
- Manage client records and activity using the boutique CRM and POS systems; ensure accurate transaction processing and follow-up.
- Coordinate appointments, private viewings and client events in collaboration with the boutique team and management.
- Support stock management, inventory controls and receiving processes while adhering to loss-prevention procedures.
- Participate in training, brand initiatives and seasonal campaigns to maintain up-to-date product and service proficiency.
Qualifications
- Proven experience in luxury retail or high-end customer-facing sales, preferably within fashion, leather goods or accessories.
- Demonstrated track record of meeting sales targets and delivering exceptional client service.
- Polished professional presentation and the ability to represent an iconic luxury brand with discretion and cultural sensitivity.
- Flexible availability including weekends and evenings, with a client-first approach to scheduling.
- Authorized to work in Switzerland.
Skills
Experience
Typically 1–3 years of progressive experience in luxury retail or premium consumer sales; prior boutique or flagship store experience preferred.
Education
High school diploma or equivalent; vocational training in fashion, retail or luxury services is advantageous.
Workplace
This position is based in Geneva, Geneva, Switzerland. Cerulean lists 393 open roles in Geneva, including 8 posted recently. The broader Geneva area accounts for 479 active listings on Cerulean, 13 of which are new. In Switzerland as a whole, Cerulean currently features 770 open positions, with 25 posted this week.
Culture
Chanel cultivates a refined, creative workplace where respect for craftsmanship and heritage is paramount. Teams operate with professionalism and attention to detail, and employees are encouraged to develop product expertise and long-term client relationships within a supportive boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.