Chanel Fashion Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Represent CHANEL’s style, image, history, codes and savoir-faire to clients, serving as an ambassador for the House.
• Drive sales and contribute to boutique performance and future growth opportunities.
• Deliver a personalized, memorable client experience in the boutique and beyond, building lasting client relationships and brand loyalty.
• Welcome clients warmly and professionally, maintaining impeccable grooming and offering each client a personalized journey.
• Present and sell products across all product lines, and systematically propose CHANEL services such as alterations and CHANEL&moi.
• Identify prospective clients, build relationships, maintain knowledge of existing clientele, develop the client database and foster client loyalty beyond boutique visits.
• Help maintain the boutique’s appearance in accordance with procedures for tidiness, visual merchandising and inventories; know and apply boutique procedures.
• Collaborate with all boutique teams and métiers to continually elevate the client experience.
• Handle returns and after-sales services.
• Use storytelling and knowledge of CHANEL’s heritage, modernity, expertise, aesthetic and codes to engage clients and inspire their desire for the House.
• Propose CHANEL-style looks and generate additional and complementary sales.
• Use knowledge of the luxury sector and fashion trends to advise clients.
• Understand individual objectives and develop action plans to achieve them; use stock knowledge to strengthen personal sales performance.
• Report client feedback on collections to managers and propose buying-selection ideas based on that feedback.
• Pursue learning through digital, in-person and individual resources to deepen expertise and deliver the CHANEL client relationship promise.

Qualifications

• At least 2 years of documented experience in retail or hospitality.
• Flexibility and adaptability in a challenging environment.
• Ability to work collaboratively and demonstrate team spirit.
• Trustworthiness, integrity and strong ethical standards.
• Decisiveness and a performance-oriented approach.
• Passion for client experience, luxury and beauty.
• Fluency in Spanish and English.
• Foreign language skills are preferred.
• Excellent communication skills.
• Understanding of and passion for client experience.
• Passion for CHANEL, its history and products, and its commitment to social and cultural initiatives.
• Curiosity and a desire to learn and grow professionally within CHANEL.

Skills

Experience

At least 2 years of documented experience in retail or hospitality.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.