Chanel Fashion Advisor

Location
Seniority Mid-Level
Posted ✦ Today
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Chanel is hiring a Fashion Advisor for its Boutique Riviera Maya (La Isla) in Cancun — a client-facing retail role delivering luxury service and driving sales.

Overview

Chanel is an independent French maison renowned for its haute couture, ready-to-wear, accessories, fragrance and beauty divisions. As an employer, Chanel emphasizes artisanal excellence, discretion and elevated client service; boutique teams operate in highly curated retail environments and are expected to uphold the maison’s heritage and exacting standards.

Role & Responsibilities

  • Deliver exemplary, personalised client service and cultivate long-term client relationships through proactive clienteling.
  • Achieve and exceed individual and boutique sales targets and KPIs through consultative selling and product expertise.
  • Provide authoritative product knowledge across ready-to-wear, accessories, leather goods and beauty categories.
  • Maintain luxury presentation standards: visual merchandising, boutique upkeep and adherence to brand directives.
  • Process transactions accurately, manage cash handling and returns according to Chanel procedures.
  • Support inventory management, stock replenishment and loss-prevention processes.
  • Contribute to CRM records, appointment scheduling and follow-up communications to nurture clientele.
  • Participate in in-store events, private appointments and training sessions as required.

Qualifications

  • Minimum of 2 years’ experience in luxury or premium retail sales or high-end boutique environment.
  • Proven track record of meeting or exceeding sales targets and delivering a high level of client satisfaction.
  • Polished professional presentation, strong interpersonal skills and discretion in client interactions.
  • Ability to work a flexible schedule including weekends, evenings and public holidays as required by boutique operations.
  • Legal right to work in Mexico.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising and boutique standards POS operation and cash handling Inventory control and stock management Strong verbal communication and presentation skills Basic CRM usage and appointment management

Experience

A minimum of two years in luxury or premium retail sales with demonstrable success achieving sales objectives and building repeat clientele. Experience in boutique operations, visual merchandising and basic CRM processes preferred.

Education

High school diploma required; tertiary study in fashion, retail, business or a related discipline is an advantage.

Workplace

This position is based in Cancun, Quintana Roo, Mexico. The broader Quintana Roo area accounts for 10 active listings on Cerulean, 1 of which are new. In Mexico as a whole, Cerulean currently features 174 open positions, with 5 posted this week.

Culture

Chanel fosters a workplace defined by craftmanship, discretion and refined client service. Boutique teams operate in collaborative, highly curated settings where attention to detail, personal development and respect for the maison’s heritage are central to daily work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.