Chanel Fashion Advisor
- Location
- Brisbane Queensland Australia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 7, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is seeking a Fashion Advisor for its Brisbane Fashion Boutique to represent the house, deliver personalized luxury service and develop lasting client relationships. The role encompasses sales and after-sales service, product and fashion expertise, client portfolio management, boutique presentation and operational compliance; the position is full-time.
Role & Responsibilities
- Represent Chanel as a Brand Ambassador, maintaining professional and sophisticated grooming and conduct.
- Communicate the brand’s messages, values and culture, and maintain boutique displays and the environment to Chanel standards.
- Understand clients’ needs, provide relevant recommendations and inspire them to explore styling possibilities, building emotional connections beyond product sales.
- Deliver exceptional customer and after-sales service, contributing to boutique sales targets and budgets.
- Maintain strong product and fashion-industry knowledge to provide personalized advice and consultation.
- Develop and manage a personal client portfolio, foster long-term relationships and identify opportunities to engage new clients.
- Share client feedback with Boutique Leadership and contribute to continuous improvement in product offerings and service standards.
- Demonstrate in-depth merchandise knowledge, follow standard operational procedures and comply with company guidelines to prevent loss or damage.
Qualifications
- Retail or customer-service experience, preferably in the fashion or luxury industry.
- Strong interpersonal skills, a service-oriented attitude and a warm, friendly manner.
- Excellent verbal and written communication skills, with the ability to engage effectively with clients and team members.
- A keen eye for detail and a commitment to providing exceptional, personalized client service.
- Proven teamwork abilities and a collaborative approach to achieving shared goals.
- Adaptability and flexibility in a fast-paced, dynamic environment, while maintaining professionalism and composure.
- Commitment to continuous learning and development, including staying current with industry trends and product knowledge.
- Demonstrated selling skills and a track record of achieving sales targets or goals.
- Basic proficiency with systems, devices including iPad and iPhone, and computer applications.
- A client-centric mindset and dedication to building long-term client relationships to support business growth.
Skills
Experience
Retail or customer-service experience, preferably in the fashion or luxury industry.
Workplace
This position is based in Brisbane, Queensland, Australia.
Benefits
Career planning resources; in-house and external formal training programs; coaching; wellbeing programmes; learning and development opportunities; parental leave for all parents globally.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fashion Consultant», «Client Advisor», «Luxury Sales Advisor», «Fashion Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.