Chanel Facility Manager

About Chanel

Chanel is an independent global luxury house renowned for its haute couture, ready-to-wear, leather goods, fragrances and beauty products. The brand combines artisanal heritage with contemporary innovation across design, manufacturing and retail operations worldwide. As an employer, Chanel emphasizes craftsmanship, discretion and high standards, offering opportunities to work at the intersection of heritage luxury and rigorous operational excellence.

Role & Responsibilities

• Lead the development and execution of comprehensive facilities management strategies across boutiques and offices
• Design, implement, and oversee preventive and corrective maintenance programs for all facilities
• Manage security, cleaning, pest control, repair, and amenities across all locations
• Conduct regular facility inspections to identify opportunities for efficiency improvements and innovative solutions
• Oversee the care, maintenance, and replacement of specialized art pieces and materials
• Respond swiftly to ad-hoc and emergency facility issues to ensure uninterrupted operations
• Manage facility security systems to ensure safety, reliability, and compliance
• Ensure adherence to landlord and government requirements with transparent documentation for audit readiness
• Oversee office expansion, renovation, and retrofit projects aligned with workplace experience standards
• Support boutique expansion and renovation projects led by the Retail Store Design team
• Ensure all projects are delivered on time, within budget, and in full alignment with Chanel brand standards
• Coordinate contractors, landlords, and building management to ensure smooth project execution
• Build and manage strong partnerships with external service providers and vendors
• Monitor vendor performance against Service Level Agreements and quality standards
• Negotiate, review, and approve contracts and service agreements to ensure cost effectiveness
• Track contract expiry dates and proactively initiate re-procurement
• Ensure accurate processing of contracts, purchase orders, invoices, and payments
• Develop, manage, and control the facilities maintenance budget
• Track expenditures and maintain disciplined budget planning and forecasting
• Analyze maintenance and energy costs to identify savings opportunities
• Ensure compliance with local building codes, fire safety, and occupational health and safety regulations
• Partner with building management companies to implement preventive maintenance and safety programs
• Implement initiatives to promote a safe, comfortable, and supportive working environment
• Support regular audits, risk assessments, and emergency drills
• Implement sustainable practices and green building initiatives with the Sustainability team
• Support the execution of Corporate Social Responsibility initiatives
• Partner with People Experience to deliver employee wellness and workplace experience initiatives
• Identify and implement opportunities to enhance the workplace environment
• Serve as a liaison between employees and the business on workplace-related matters
• Ensure timely and consistent communication on workplace updates, changes, and incidents

Qualifications

• Minimum 10 years of progressive experience in facilities management with responsibility for multi-story commercial buildings
• Experience within luxury retail, hospitality, or premium corporate environments strongly preferred
• Bachelor's degree in Property Management, Engineering, Facilities Management, or a related discipline preferred
• Professional certifications in Facilities Management, Health & Safety, Fire Protection, or related fields
• Strong hands-on experience with IT and audio-visual systems, core building electrical and mechanical systems
• In-depth understanding of building infrastructure, systems, and operations
• Solid experience managing suppliers, contractors, and service providers
• Excellent problem-solving, analytical, and decision-making skills
• Proven capability to manage multiple priorities and high volumes of operational requests
• Proven ability to lead and manage a team with a focus on development and mentoring
• Proven experience and competencies in project management
• Advanced user of Microsoft Office tools, particularly Excel and SharePoint
• Fluent in Korean language for effective communication with internal and external stakeholders

Skills

Experience

Minimum 10 years of progressive experience in facilities management, with responsibility for multi-story commercial buildings. Experience within luxury retail, hospitality, or premium corporate environments is strongly preferred. Solid background managing suppliers, contractors, and service providers with awareness of local regulations and service practices. Demonstrated track record of leading facilities teams and managing complex operational priorities.

Education

Bachelor's degree in Property Management, Engineering, Facilities Management, or a related discipline is preferred. Professional certifications in Facilities Management, Health & Safety, Fire Protection, or related fields are an advantage.

Workplace

Culture

Chanel cultivates a culture of exacting standards, discretion and pride in craftsmanship. The workplace balances respect for heritage with modern operational rigour, encouraging cross‑disciplinary collaboration and continuous professional development within a global luxury environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.