Chanel Experience Analytics Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Experience Analytics Manager in Seoul – drive customer insights and omnichannel optimization for luxury retail.
Role & Responsibilities
- Develop and implement analytics frameworks to measure and optimize customer experience across touchpoints
- Analyze customer journey data to identify pain points and opportunities for engagement enhancement
- Create actionable insights from behavioral and transactional data to inform business strategy
- Collaborate with retail, digital, and marketing teams to translate analytics findings into operational improvements
- Establish KPIs and dashboards for experience metrics monitoring and reporting to senior leadership
- Lead data visualization and storytelling initiatives to communicate complex findings to stakeholders
- Oversee implementation of experience tracking tools and ensure data quality and governance standards
Qualifications
- Proven experience in analytics, data science, or customer experience management
- Advanced proficiency with analytics platforms and data visualization tools
- Strong understanding of retail and omnichannel customer journey mapping
- Demonstrated ability to translate data insights into strategic business recommendations
- Excellent communication skills and ability to present to C-suite executives
Skills
Experience
5–8 years of progressive experience in analytics, business intelligence, or customer experience management, with demonstrated expertise in luxury retail or hospitality environments preferred
Education
Bachelor's degree in Mathematics, Statistics, Computer Science, Business Analytics, or related quantitative discipline
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Analyst», «Analytics Manager», «Experience Manager», «Data Analytics Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.