Chanel E‑Marketplace Professional

Overview

Chanel is an independent French luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories, fragrances and beauty. As a global maison with a tightly controlled retail and digital footprint, Chanel combines artisanal savoir‑faire with a strong commercial and marketing organisation to protect brand equity while expanding selective distribution in key markets.

Role & Responsibilities

• Define and execute marketplace strategy for Korea to grow brand presence while preserving Chanel’s luxury positioning across designated third‑party platforms.
• Manage end‑to‑end marketplace operations: product onboarding, catalogue management, content localisation, pricing, promotions and inventory alignment with internal merchandising teams.
• Coordinate cross‑functional stakeholders — merchandising, marketing, legal, logistics and customer service — to ensure seamless execution and compliance with brand guidelines.
• Partner with marketplace account teams and platform partners (including aggregators) to optimise search visibility, advertising campaigns, sponsored listings and promotional participation.
• Track and analyse marketplace performance (GMV, conversion, AOV, CAC, return rates) and deliver regular reports with actionable recommendations for growth and margin improvement.
• Ensure customer experience excellence on marketplace channels, handling escalations, quality control and post‑sales service standards consistent with Chanel’s premium positioning.

Qualifications

• Minimum 3 years’ experience in e‑commerce marketplace management or marketplace operations, preferably within fashion, beauty or premium consumer goods.
• Demonstrated track record growing marketplace sales and improving marketplace KPIs through content optimisation, pricing, promotions and paid acquisition.
• Strong project management skills with the ability to coordinate cross‑functional teams and external partners in a matrix environment.
• Commercial acumen with experience monitoring P&L drivers, margin management and inventory planning for online channels.
• Excellent analytical capability and comfort with data-driven decision making; experience translating analytics into commercial actions.

Skills

Experience

At least 3 years of hands‑on experience managing online marketplaces or marketplace operations, ideally within fashion, beauty or other premium consumer categories. Proven ability to own channel P&L and deliver measurable growth in competitive ecommerce environments.

Education

Bachelor’s degree in Business, Marketing, E‑commerce, or a related field preferred.

Workplace

Culture

Chanel cultivates a workplace that balances exacting standards of craftsmanship with commercial acumen and creative leadership. The environment is highly collaborative, discreet and performance‑oriented, offering exposure to global luxury retail practices and close partnership with cross‑disciplinary teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.