Chanel Ebiz and Client Engagement Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 9, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Ebiz and Client Engagement Executive in Singapore – drive CRM campaigns, digital client journeys and e-commerce excellence in Fragrance & Beauty.
Role & Responsibilities
- Plan and prepare briefs and assets for monthly CRM communication campaigns across email, SMS and other channels
- Support the rollout of CRM projects and client journeys, including communications designed to reactivate and engage clients
- Execute Salesforce Marketing Cloud automation campaigns for product launches, in-store campaigns and podium activations
- Assist with CRM setup and activation for client events, including workshops, boutique events and experiential activations
- Manage timely replenishment of CRM gifts for retail stores across the market
- Support digital marketing content updates and translations across Fragrance & Beauty product categories
- Coordinate banner, product description page (PDP) and website content updates on Chanel.com
- Liaise with global and regional teams to ensure prompt and accurate refresh of campaign go-live on the e-commerce platform
- Report to the Assistant Ebiz and Client Engagement Manager on CRM strategy rollout across multiple touchpoints and channels
Qualifications
- Minimum 3 years of experience in a similar marketing operations, CRM or e-business role
- Strong retail understanding and exposure, preferably in agency or luxury retail and beauty categories
- Demonstrated ability to manage multiple deliverables and timelines simultaneously
- Detail-oriented and client-centric mindset with proven ability to deliver high-quality work
- Strong interpersonal and communication skills for collaboration with internal teams and external partners
- Prior experience with Salesforce Marketing Cloud is advantageous
Skills
Experience
Minimum 3 years of professional experience in a similar marketing operations, CRM, or e-business role, with strong retail exposure. Preferred background in agency work or luxury retail and beauty sectors demonstrates understanding of brand-centric client engagement strategies and high-touch service models.
Education
Not specified
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM and Digital Marketing Coordinator», «E-Commerce and Client Relations Executive», «Digital Client Engagement Specialist», «CRM Operations Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.