Chanel E-Commerce Project Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Manage product catalog (launches and permanent items) across all e-commerce and experiential channels, including product activations, out-of-stock flags, and reference updates
• Coordinate inventory management and liaise with Supply Chain to ensure product availability across European markets
• Implement e-merchandising plans across all markets in alignment with campaign calendars and seasonal activities
• Support market teams in campaign launches, coordinate with international divisions, technical teams, Marketing, CRM, Media, Operations, and customer service departments
• Monitor website performance across all European locales, identify and track technical bugs
• Conduct competitive benchmarking and identify best practices across the European region
• Contribute to campaign performance analysis and share KPI results across Europe
• Address customer service inquiries related to the Perfumes & Beauty catalog

Qualifications

• Fluent written and spoken English (essential)
• Proficiency in PowerPoint and Excel
• Strong organizational and prioritization skills
• Demonstrated ability to work with multiple stakeholders across diverse functions
• Passion for digital commerce and online customer experience
• Genuine interest in luxury and beauty sectors
• Ability to manage multiple projects simultaneously with varying timelines

Skills

Experience

No specific years of experience required; entry-level position ideal for students or recent graduates seeking exposure to e-commerce project management in a luxury environment.

Education

Currently enrolled in or recently completed a degree program in a related field (business, digital marketing, project management, or equivalent).

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.