Chanel E-commerce Product Owner

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Drive the technology vision and roadmap for eCommerce and mCommerce products within the assigned scope, translating business and product ambitions into tangible, coherent, feasible, delivery-ready capabilities aligned with European markets, CHANEL’s Global Digital strategy and the priorities of its three Divisions.
• Assess each initiative’s value, effort, risks and dependencies to inform prioritisation and trade-off decisions.
• Structure, maintain and prioritise an IT backlog aligned with the Product roadmap.
• Support Product Managers through discovery, gathering, analysing and challenging needs from markets, business teams and support functions; translate these needs into epics, features, user stories, business rules and acceptance criteria.
• Identify dependencies, integration constraints, security requirements and operational impacts from the earliest scoping stages, including infrastructure, network and equipment considerations.
• Ensure functional and technological coherence across eCommerce and omnichannel journeys within the assigned scope.
• Map and manage dependencies across the eCommerce ecosystem, connecting product, client, order, payment, logistics and data capabilities with enabling platforms and integration services.
• Work with Architecture, Data, Security, Operations and Integration teams to assess feasibility, identify dependencies and shape the technology trajectory of product evolutions.
• Contribute to initiatives to simplify, modernise, migrate and evolve the eCommerce technology stack.
• Prepare delivery materials and ensure the availability of clarifications, decisions and specifications required for delivery.
• Participate in agile ceremonies and prioritise deliveries according to value, urgency, risk, quality and delivery capacity; validate functional deliverables, coordinate functional testing and support go-lives.
• Identify change-management support needed for successful adoption, including documentation, operational support and communications.
• Lead the rituals, workshops and working sessions needed to manage the product scope effectively.
• Facilitate alignment among European, Global, Digital, Business, IT, Retail and partner teams.
• Report clearly on progress, delivered value, risks and dependencies.
• Identify blockers and misalignments and propose resolution options; demonstrate functional leadership through collaboration, influence, clear communication and a results-oriented mindset.
• Contribute to the CHANEL.com eCommerce platform, Global Fragrance & Beauty (F&B) App mCommerce platform, eShop platforms for new markets, omnichannel journeys such as Click & Collect, multi-journey order preparation and post-purchase improvements, Order Management and related integrations, APIs, integration services, data flows, data quality and eCommerce technology modernisation programmes, according to evolving business and programme priorities.

Qualifications

• At least 10 years of experience in eCommerce, omnichannel platforms and digital product transformation, including the ability to navigate complex business, operations and technology environments.
• Master’s degree or equivalent, with significant experience in eCommerce or omnichannel product environments.
• Solid experience as a Product Owner, Product Manager or in an equivalent product leadership role, ideally involving high-visibility platforms, transformation or modernisation programmes.
• Strong understanding of eCommerce ecosystems, including Order Management, product and client data, payment, inventory, logistics, delivery and customer care.
• Ability to shape a technology product vision and roadmap, translate needs into clear, delivery-ready requirements, and prioritise according to value, effort, risk and dependencies.
• Confidence working with technical teams on integrations, APIs, data flows, cloud-based architectures, platform quality, security and resilience.
• Experience working across international, matrixed organisations and bringing together business, Digital, IT, Retail and external partners.
• Excellent communication, facilitation and problem-solving skills; fluency in English and French.
• Client- and brand-minded, pragmatic and collaborative, with the ability to influence without direct authority, make complex topics accessible, and balance strategic ambition with delivery and operational realities.
• Experience in luxury, premium retail or international distribution is a significant advantage.

Skills

Experience

At least 10 years in eCommerce, omnichannel platforms and digital product transformation; solid experience as a Product Owner, Product Manager or in an equivalent product leadership role.

Education

Master’s degree or equivalent.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.