Chanel E-Commerce Operations Assistant
Join Chanel in Paris as an E-Commerce Operations Assistant. This full-time role involves coordinating e-commerce operations, data analysis, and project participation within a prestigious luxury brand.
Overview
Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative approach. As part of the global luxury conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal growth and professional development. The company is committed to maintaining its heritage while pushing the boundaries of luxury fashion through digital innovation.
Role & Responsibilities
- Coordinate e-commerce operations to ensure seamless order execution, including monitoring physical and digital flows and collaborating with various teams.
- Make informed decisions on e-commerce customer service cases by coordinating with Customer Service, Logistics Supply Chain, E-merchandising, IT, and Finance teams.
- Handle disputes, manage returns, and monitor back-office flows.
- Act as a liaison between the EU headquarters and colleagues in different countries.
- Participate in the development projects of e-commerce operations across three domains: Online Payment & Financial Flow, Fulfillment & Delivery, and Client Service.
- Assist project managers and track ongoing projects to contribute to the advancement of e-commerce at Chanel Europe.
- Analyze e-commerce data to provide suggestions, support, or challenges for team decision-making, identifying areas for improvement.
Qualifications
- Currently pursuing a higher education degree equivalent to BAC+4 / BAC+5 with a keen interest in e-commerce.
- Dynamic, responsive, and capable of demonstrating rigor, organization, and excellent interpersonal skills.
- Possess an analytical mindset and strong writing skills.
- Proficient in computer tools and familiar with systems like OMS, WMS, and TMS.
- Professional proficiency in English is required; knowledge of another European language is a plus.
Skills
Experience
No specific prior experience required, but a strong interest in e-commerce and digital operations is essential.
Education
Currently pursuing a degree equivalent to BAC+4 / BAC+5.
Workplace
The role is situated in Paris, Île-de-France, France. There are currently 3.287 open positions in Paris on Cerulean, with 52 added recently. Within Île-de-France, Cerulean currently features 3.699 open roles, including 76 recent additions. Across France, Cerulean lists 4.243 open roles — 89 of them newly added.
Benefits
The position offers an opportunity to work in a prestigious luxury brand, contributing to personal and professional growth within a supportive and inclusive environment.
Culture
Chanel is dedicated to fostering an inclusive culture that promotes personal fulfillment and collective performance. The company values the uniqueness of each individual, enhancing diversity, complementarity, and team effectiveness. Chanel encourages applications from diverse backgrounds, emphasizing the importance of experience and potential contributions to the Maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.