Chanel E-Commerce Customer Care Intern
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 24, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel E-Commerce Customer Care Intern, Paris. Internship supporting European digital customer experience and operational excellence within a luxury fashion house.
Role & Responsibilities
- Manage the follow-up and resolution of client cases, ensuring high-quality and accurate service delivery
- Coordinate requests with internal stakeholders to ensure seamless handling and timely resolution
- Identify potential bottlenecks and implement necessary actions to optimise the customer journey
- Contribute to the continuous improvement of processes and tools to enhance service quality and operational efficiency
- Interact effectively with diverse stakeholders across IT, e-commerce, and customer care functions
Qualifications
- Genuine interest in customer service and digital environments
- Comfort with artificial intelligence tools and emerging technologies
- Fluency in French, essential for day-to-day collaboration
- Strong level of English, both written and oral comprehension
- Strong interpersonal skills and ability to interact effectively with a variety of stakeholders
- Demonstrated rigor and meticulous attention to detail
Skills
Experience
No specific prior professional experience is explicitly required; this role is designed for early-career talent or recent graduates entering the luxury e-commerce sector.
Education
Current enrollment in or recent completion of a higher education programme (university degree or equivalent) is expected, preferably in business, customer relations, digital marketing, or a related discipline.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Assistant», «Customer Service Intern», «E-Commerce Support Specialist», «Digital Customer Care Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.