Chanel Senior eBusiness Manager
- Employment
- Contract
- Seniority
- Senior
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jun 12, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Senior eBusiness Manager at Chanel Singapore for 12-month maternity cover; drive digital strategy for Fragrance & Beauty division across SEAA region.
Role & Responsibilities
- Drive and enhance digital campaign planning, adapting global calendars for local relevance in alignment with regional priorities
- Enrich business performance through best-in-class e-merchandising practices including product recommendations, on-site search, and category optimization
- Analyze online client journeys from traffic to conversion, continuously enhancing customer experience through data-driven insights
- Independently utilize data and analytics to generate actionable business insights and drive continuous optimization
- Define and align key performance indicators across client, brand, sales, and profitability dimensions with all stakeholders
- Identify gaps in data infrastructure and recommend solutions and improved reporting frameworks
- Lead the regional A/B testing program based on market needs, ensuring rigorous documentation and reporting
- Collaborate with global and regional teams to embed testing and personalization into the client journey across Tech, CRM, Marketing, and Design functions
- Lead projects related to digital campaigns and new initiatives such as gift finder and try-before-you-commit features
- Manage multiple projects simultaneously, ensuring optimal prioritization and delivery for business impact
- Proactively propose and drive new ideas to enhance client experience and brand equity
- Champion an entrepreneurial mindset by monitoring evolving online behaviors and market trends
- Serve as a key advocate for eBusiness strategy, partnering across stakeholders to support regional ambitions
Qualifications
- At least 8 years of professional experience in eBusiness, ideally with a luxury or premium fragrance and beauty brand
- Strong expertise in Google Analytics
- Strong knowledge of performance marketing and digital media
- Deep understanding of the balance between brand positioning and premium client experience
- Demonstrated ability to work effectively in matrixed, multicultural environments with diverse stakeholders
- Comprehensive understanding of eCommerce and retail operations including e-merchandising, CRM, promotions, media, inventory management, last-mile delivery, and invoicing
- Excellent English communication skills both written and spoken
- Strong project management and multitasking capabilities
Skills
Experience
At least 8 years of professional experience in eBusiness roles, preferably within luxury or premium fragrance and beauty sectors, with demonstrated expertise in digital strategy, analytics, and cross-functional team leadership.
Education
Not specified; tertiary qualification in a related discipline (Business, Marketing, Digital Commerce, or equivalent) is typically expected at this senior level.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «eBusiness Strategy Manager», «Digital Commerce Manager», «Online Business Manager», «eCommerce Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.