Chanel E-Business Intern

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support day-to-day operations of Chanel's digital business across E-Commerce and E-Retail platforms
• Assist in monitoring online operations and coordinate with Customer Care, Warehouse, Boutiques, IT and Business teams
• Identify and resolve potential operational issues and escalate them when necessary
• Contribute to continuous improvement initiatives across digital operations
• Contribute to content updates across CHANEL.com and E-Retailer platforms
• Review digital assets, moodboards and product pages prior to publication
• Support maintenance of online assortments, product activations and merchandising updates
• Contribute to merchandising optimization based on stock availability and commercial priorities while maintaining product rankings
• Support execution of digital campaigns and CRM activations by coordinating with relevant stakeholders
• Monitor stock availability before and during campaigns to ensure commercial readiness
• Consolidate campaign feedback and performance learnings
• Monitor website performance, operational KPIs and online business activities
• Support implementation of new digital initiatives and omnichannel projects
• Assist in updating operational documentation, FAQs and internal procedures
• Track digital trends and best practices through regular benchmarking

Qualifications

• Bachelor's or Master's degree in Business or related field
• Advanced technical skills in Excel
• Comfortable working with data and digital platforms
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Fluency in English
• Proactive, curious and solution-oriented mindset
• Strong analytical approach with ability to interpret data and identify opportunities
• Collaborative attitude and excellent interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Passion for digital business, luxury retail and client experience
• Eagerness to learn and continuously improve

Skills

Education

Bachelor's or Master's degree in Business or related field

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.