Chanel E-Business & Digital Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks E-Business & Digital Experience Manager in Kuala Lumpur to lead digital commerce strategy and omnichannel customer experience.
Role & Responsibilities
- Develop and implement e-business strategies to enhance digital sales channels and customer engagement
- Oversee the management and optimization of digital platforms, including the company website and mobile applications
- Lead cross-functional teams including IT, marketing, merchandising, and customer service to execute digital initiatives
- Monitor and analyze digital performance metrics, customer behavior, and competitive benchmarking to inform strategic decisions
- Collaborate with regional and global teams to ensure consistency in brand positioning and customer experience standards
- Manage budgets and resource allocation for digital projects and technology investments
- Identify emerging technologies and digital trends to maintain competitive advantage in the luxury e-commerce landscape
Qualifications
- Minimum 5 years of experience in e-commerce, digital strategy, or related roles within luxury or premium brands
- Proven track record managing complex digital projects and leading multidisciplinary teams
- Strong understanding of e-commerce platforms, digital marketing, and omnichannel retail strategies
- Demonstrated expertise in customer experience optimization and user interface/user experience (UI/UX) principles
- Excellent project management and problem-solving capabilities
Skills
Experience
Minimum 5 years of progressive experience in e-commerce, digital innovation, or business transformation roles, ideally within the luxury, fashion, or premium retail sectors. Prior experience leading digital initiatives in a matrix organization or managing cross-functional teams is essential.
Education
Bachelor's degree in Business Administration, Commerce, Marketing, Information Technology, or a related discipline. Advanced qualifications in digital commerce, business strategy, or project management are advantageous.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur Federal Territory, Malaysia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Commerce Manager», «E-Commerce Operations Manager», «Digital Channel Manager», «Online Experience Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.