Chanel Distribution and Fulfillment Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Oversee daily distribution and fulfillment activities, including receiving, inventory management, picking, packing, and shipping, ensuring accurate and timely order processing across wholesale, owned retail, and e-commerce channels.
• Monitor operational performance indicators, including order accuracy, productivity, service levels, and inventory accuracy; identify performance gaps and implement corrective actions to meet targets.
• Supervise, coach, and develop operational team members, fostering accountability, collaboration, and continuous improvement.
• Identify opportunities to streamline warehouse processes, improve productivity, reduce operational costs, and enhance fulfillment efficiency.
• Support the development and execution of labor plans based on business volume, seasonality, promotional activities, and operational requirements to ensure appropriate resource allocation.
• Support inventory control processes, investigate discrepancies, and work with relevant teams to maintain inventory accuracy and product availability.
• Identify and resolve day-to-day operational challenges, escalating risks when appropriate to minimize service disruptions.
• Ensure warehouse activities follow established safety, quality, security, and operational procedures and CHANEL standards.
• Support new product launches, seasonal peaks, and evolving business requirements.
• Contribute to continuous improvement initiatives that strengthen operational performance and the overall client experience.

Qualifications

• Strong communication and relationship-building skills, with the ability to partner effectively across departments and coordinate operational priorities.
• Ability to assess operational challenges, analyze information, make timely and informed decisions, and know when to escalate critical issues.
• Knowledge of and ability to troubleshoot material handling automation.
• Demonstrated ability to manage working relationships with technical and business professionals.
• High proficiency with computer systems and software applications.
• Previous experience with WMS Active, WES, Pick to Light, and ERP systems; SAP, Manhattan Active, and Dematic experience preferred.
• Bachelor’s degree in a related field, preferably Supply Chain, Logistics, Business, or Finance.
• Five to seven years of experience in distribution; experience in the fashion and fragrance and beauty industries is a plus.
• Experience working in a fast-paced, high-volume operation while adhering to strict daily SLAs.

Skills

Experience

Five to seven years of experience in distribution.

Education

Bachelor’s degree in a related field, preferably Supply Chain, Logistics, Business, or Finance.

Compensation

The base compensation for this position ranges from USD 72,300 to USD 107,800 per annum.

Benefits

Dedicated paid time off for wellbeing; a two-week August office closure; a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; flexible spending accounts for health care and dependent care; a health savings account; an employee assistance program; life insurance; accidental death and dismemberment coverage; short- and long-term disability; Health Advocate; international business travel accident and medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.