Chanel Digital Solution Technology and Architecture Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Design and deliver seamless, omni-channel client journeys integrating CRM, messaging platforms, POS systems, and local digital applications
• Define and govern integration strategies across WhatsApp, WeChat, Salesforce, and other systems, ensuring data consistency, scalability, and secure operations through APIs, middleware, and event-driven architectures
• Oversee technical design, vendor management, and delivery for digital initiatives, ensuring compliance with architecture and integration standards
• Evaluate and recommend emerging technologies such as conversational AI and composable commerce while managing risks and ensuring regulatory compliance with data privacy and cross-border data transfer requirements
• Act as the bridge between local business teams, regional and global technology teams, and external vendors, translating business needs into architectural decisions
• Mentor internal and external development teams, ensure knowledge transfer, and contribute to continuous improvement of architecture governance and technical excellence

Qualifications

• Minimum 7 years' experience as a senior developer, technical lead, solution architect, or similar role in retail, luxury, or consumer-facing industries
• Deep expertise in software architecture, system integration, and digital engagement ecosystems
• Hands-on experience with cloud services, microservices, APIs, and modern integration paradigms
• Experience with POS systems and retail integration
• Strong background in designing under data privacy and cross-border regulations (PIPL, PDPO, GDPR)
• Exceptional analytical, communication, and stakeholder management skills
• Experience in agile project delivery and multi-vendor management

Skills

Experience

Minimum 7 years in senior technical or architectural roles within retail, luxury, or consumer-facing sectors. Demonstrated expertise in software architecture, system integration, and digital engagement platforms. Proven track record of designing and implementing complex, multi-platform solutions in regulated environments, particularly across different digital ecosystems such as Western and China-based platforms.

Education

Not specified; advanced degree in Computer Science, Software Engineering, Information Technology, or related field is implied by the seniority level and technical depth required.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.