Chanel Digital Solutions Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Own and manage a portfolio of digital solutions and initiatives, aligning it with business priorities, technology strategy, and organizational objectives.
• Lead digital initiatives end to end, from demand intake and planning through implementation, deployment, and post-launch support; deliver projects on time, within scope, and within budget.
• Partner with business stakeholders to understand challenges and opportunities and translate business needs into solution roadmaps and delivery plans.
• Coordinate requirements, solution design, and delivery activities with Business Analysts, Technical Leads, regional teams, vendors, and other stakeholders.
• Prioritize business demands, manage product and project roadmaps, and balance resources across competing initiatives to maximize business value.
• Establish project governance, monitor progress, identify risks and dependencies, and drive mitigation plans.
• Manage external vendors and service providers, ensuring delivery quality, cost effectiveness, and adherence to commitments and standards.
• Serve as the primary contact for business and technology stakeholders, communicating priorities, progress, risks, and outcomes.
• Oversee enhancement, adoption, and support of digital solutions, ensuring platforms remain scalable, sustainable, secure, and aligned with evolving business needs.
• Promote best practices in delivery, demand management, solution governance, and team collaboration to improve efficiency, transparency, and business value realization.
• Build relationships with business stakeholders and understand their priorities, challenges, and opportunities.
• Advise business teams on how digital solutions can support objectives and improve operational efficiency; facilitate alignment among business, regional, and Tech & Digital Solutions (TDS) teams.
• Support identification, assessment, and prioritization of business opportunities and digital initiatives; shape business requirements and promote reuse and adoption of enterprise solutions where appropriate.
• Coordinate market deployment of digital products, platforms, and enhancements; prepare business teams for change and support rollout and transition into operations.
• Lead change management initiatives; develop communication, training, and adoption plans; monitor adoption, collect user feedback, and identify opportunities to improve user experience and engagement.
• Track business outcomes and solution adoption after deployment; identify improvement opportunities with stakeholders and foster continuous improvement and innovation.
• Collaborate with Digital Solution Managers, Business Analysts, Technical Leads, regional teams, and other functions to support solution delivery, adoption, and business transformation.

Qualifications

• Proven experience in Digital Solution Management, Technology Project Management, Product Delivery, Business Relationship Management, or a similar role bridging business and technology.
• Strong understanding of digital solution delivery, system integration, and enterprise application landscapes.
• Working knowledge of JavaScript/TypeScript, NodeJS, API integrations, CRM platforms and ecosystem integrations; Azure, CI/CD practices, cloud-hosted applications, and modern deployment approaches; integration architecture, cybersecurity principles, data governance, and solution lifecycle management; React, Angular, and modern web application development concepts.
• Ability to partner with Technical Leads and Business Analysts to translate business requirements into scalable, sustainable solutions.
• Experience managing end-to-end project delivery, including planning, resource management, risk mitigation, budget tracking, and stakeholder communications.
• Strong analytical and problem-solving skills, balancing business priorities, technical constraints, and delivery timelines.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across business and technology teams.
• Experience driving prioritization, roadmap planning, and portfolio governance across multiple initiatives and competing demands.
• Familiarity with Agile, Scrum, and hybrid delivery methodologies.
• Ability to lead cross-functional teams and vendors, fostering collaboration and accountability to achieve business outcomes.
• Strong documentation and presentation skills, including business cases, project updates, governance materials, and solution proposals.
• Familiarity with the Salesforce ecosystem and LINE integration framework is preferred.
• Strong business partnering and stakeholder management skills; ability to build trust and influence stakeholders across organizational levels.
• Experience supporting digital transformation, process improvement, or business change initiatives.
• Strong communication, facilitation, and presentation skills; ability to manage multiple priorities in a dynamic, fast-paced environment.
• Customer-centric mindset focused on delivering business value; strong problem-solving and organizational skills; collaborative approach across business and technology teams.
• Preferred skills include business relationship management; change management and organizational readiness; stakeholder engagement and communication; process improvement and business transformation; user adoption and training coordination; project coordination and governance; demand and portfolio management; workshop facilitation; business case development; benefits realization tracking; general understanding of digital products, CRM platforms, customer engagement solutions, and enterprise applications; familiarity with agile delivery methodologies; and experience working with cross-functional technology and business teams.

Skills

Experience

Proven experience in a relevant digital solution, technology project management, product delivery, business relationship management, or comparable business-technology bridging role; experience supporting digital transformation, process improvement, or business change initiatives; experience managing end-to-end project delivery and driving prioritization, roadmap planning, and portfolio governance.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.