- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is hiring a Digital Solutions Manager to own the digital product portfolio and channels for Hong Kong and Macau, translating client and advisor needs into product strategy, experience design and end-to-end delivery. The role drives cross-functional initiatives from concept through launch and sustained adoption, manages product performance and continuous improvement, and represents local requirements in regional and global platform decisions.
Role & Responsibilities
- Define and maintain the vision, roadmap, priorities and measurable outcomes for HKMO digital products and channels, aligned with divisional strategies and the wider digital and data roadmap.
- Champion evidence-based, client- and advisor-centric experiences by mapping end-to-end journeys, applying research and usability-testing methods, and translating local behaviours, needs and pain points into experience strategies and solution requirements.
- Prioritise what to build, improve, leverage or deprioritise by balancing client and advisor value, market relevance, business impact, feasibility, dependencies and scalability.
- Partner with Fashion, Watches & Fine Jewelry, Fragrance & Beauty and enabling functions to gather requirements, facilitate cross-functional workshops, validate assumptions, optimise processes, and define user stories, business rules, data needs and acceptance criteria.
- Lead digital initiatives from concept through launch and sustained adoption, coordinating Regional Digital Solutions, Digital Factory, Technology and Architecture, UX teams, vendors and local stakeholders; oversee testing, cutover, hypercare and change adoption while managing delivery risks and quality.
- Monitor product adoption, usability, satisfaction, delivery performance and value realisation; use post-launch insights to improve the roadmap and experience backlog, and represent HKMO requirements in regional and global platform decisions.
Qualifications
- Proven experience in digital product or project management, business analysis or solution delivery, with exposure to product strategy and UX/experience design practices.
- Strong knowledge of digital platforms, client engagement tools, omnichannel journeys and evidence-based design methods, including research, journey mapping and usability testing.
- Experience translating business and user needs into structured solution requirements, measurable improvements and successful delivery.
- Exposure to Salesforce, WhatsApp, WeChat/WeCom or omnichannel retail technologies is an advantage.
- Confidence briefing and reviewing work from UX designers and external partners, with working knowledge of design and prototyping tools such as Figma or Adobe Creative Suite.
- Excellent stakeholder management, facilitation and communication skills, with the ability to engage business leaders, architects, designers, delivery teams and vendors.
- Experience guiding analysts or cross-functional project teams.
- Fluent English is required; Cantonese and/or Mandarin is highly desirable for the HKMO retail context.
Skills
Experience
Proven experience in digital product or project management, business analysis or solution delivery; experience guiding analysts or cross-functional project teams.
Workplace
The role is situated in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Product Manager», «Digital Project Manager», «Digital Experience Manager», «Digital Solution Delivery Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.