Chanel Digital Solution Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Posted
- Aug 19, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Digital Solution Manager in Taipei to lead digital transformation, manage CRM and LINE integrations, and drive omni-channel platform delivery.
Role & Responsibilities
- Own and manage a portfolio of digital solutions and initiatives, ensuring alignment with business priorities, technology strategy, and organizational objectives
- Lead end-to-end delivery of digital initiatives from demand intake and planning through implementation, deployment, and post-launch support, ensuring projects are delivered on time, within scope, and within budget
- Collaborate closely with business stakeholders to understand challenges, identify opportunities, and translate business needs into actionable solution roadmaps and delivery plans
- Partner with Business Analysts, Technical Leads, regional teams, vendors, and other stakeholders to ensure requirements, solution design, and delivery activities are effectively coordinated and executed
- Facilitate prioritization of business demands, manage product and project roadmaps, and balance resources across competing initiatives to maximize business value
- Establish project governance, monitor progress, proactively identify risks and dependencies, and drive mitigation plans to ensure successful outcomes
- Manage external vendors and service providers, ensuring delivery quality, cost effectiveness, and adherence to agreed commitments and standards
- Serve as the primary point of contact for business and technology stakeholders, providing clear communication on priorities, progress, risks, and outcomes
- Oversee the ongoing enhancement, adoption, and support of digital solutions, ensuring platforms remain scalable, sustainable, secure, and aligned with evolving business needs
- Promote best practices in project delivery, demand management, solution governance, and team collaboration to improve efficiency, transparency, and business value realization
Qualifications
- Proven experience in Digital Solution Management, Technology Project Management, Product Delivery, Business Relationship Management, or similar roles bridging business and technology
- Strong understanding of digital solution delivery, system integration, and enterprise application landscapes
- Working knowledge of backend and integration technologies including JavaScript/TypeScript, NodeJS, API integrations, and CRM platforms
- Familiarity with cloud and DevOps practices including Azure, CI/CD, and modern deployment approaches
- Understanding of integration architecture, cybersecurity principles, data governance, and solution lifecycle management
- Knowledge of web technologies including React, Angular, and modern web application development concepts
Skills
Experience
Proven experience in Digital Solution Management, Technology Project Management, Product Delivery, or Business Relationship Management, with demonstrated ability to bridge business and technology stakeholders. Experience managing end-to-end project delivery, including planning, resource management, risk mitigation, budget tracking, and stakeholder communications. Track record of successfully driving prioritization, roadmap planning, and portfolio governance across multiple initiatives and competing demands.
Education
Not specified; recommend tertiary qualification in Business, Information Technology, Project Management, or related discipline, or equivalent professional experience.
Workplace
The successful candidate will be located in Taipei, Taipei, Taiwan.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Solution Delivery Manager», «Digital Transformation Lead», «Technology Portfolio Manager», «Digital Project Director», «Enterprise Solutions Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.