Chanel Digital Retail Project Assistant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead and oversee the operational roadmap of retail solutions and in-store experiences, ensuring continuity and alignment across all initiatives
• Identify, qualify, and scope evolution requirements in collaboration with business, Tech, and IT teams, as well as international stakeholders
• Populate, prioritize, and iterate the improvement backlog using agile methodology, incorporating user feedback and participating in UX testing and validation phases
• Guarantee schedule adherence, deployment execution, and timely rollout of new content and features in-store
• Develop didactic communication materials and interactive training modules for regional and global markets to support the deployment of new digital and AI solutions
• Monitor and analyze performance reportings, identify pertinent new KPIs, and integrate them into dashboards
• Collaborate closely with the Data team to optimize tracking, ensure data quality and reliability, and leverage insights for actionable improvements
• Propose optimization opportunities derived from data analysis and AI application (automation, RAG, and similar technologies)
• Conduct active market surveillance on digital innovations and the evolving use of AI in luxury retail (generative, analytics, automation)
• Contribute to monthly internal newsletter covering emerging trends, AI use cases, and retail best practices
• Execute regular site visits to leading innovative retailers to identify excellence benchmarks and sources of inspiration

Qualifications

• Currently in final year of studies in commerce, engineering, university, marketing, or equivalent digital/AI-focused discipline
• Strong appetite for artificial intelligence, data, and digital transformation
• Proficiency with digital and analytical tools: PowerPoint, Excel, Word, collaborative platforms (Notion, Miro, and similar), and AI tools
• Capacity to adopt and champion an AI-driven methodology: business problem analysis, use case identification, solution exploration, experimentation, and impact measurement
• Fluent English with excellent written, pedagogical, and interpersonal communication skills
• Demonstrated rigor, autonomy, organizational acumen, collaborative mindset, curiosity, and eagerness to learn

Skills

Education

Currently enrolled in final year of studies in commerce, engineering, university, marketing, or equivalent digital/AI-related program

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.