Chanel Digital Product Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

CHANEL is seeking a Digital Product Manager for its Parfums Beauté F&B application in Neuilly-sur-Seine, to lead its global vision, roadmap, performance and integration into the wider digital ecosystem. The role coordinates cross-functional teams and international stakeholders, with priorities running from December 2026 to May/June 2027; it is a fixed-term contract (CDD/mission), full-time.

Role & Responsibilities

• Define and evolve the application’s vision, value proposition and experience framework in line with CHANEL’s identity and client expectations.
• Own the global roadmap and medium-term plan, incorporating regional onboarding strategies and the application’s integration with CHANEL’s digital ecosystem.
• Prioritize initiatives based on business impact, client value and technical feasibility.
• Coordinate major developments, including the integration of new regions, alignment with loyalty programmes and the large-scale rollout of features such as m-commerce.
• Bring product, engineering, design and business teams together to ensure delivery of complex, cross-functional programmes.
• Build strong relationships with senior stakeholders and ensure transparency, shared priorities and clear decisions.
• Optimize the operating model and governance to strengthen clarity, execution speed and team accountability.
• Define, cascade and track OKRs to connect strategic ambitions with day-to-day execution and foster a culture of measurable performance.
• Ensure product decisions and deliverables remain aligned with the brand and preserve CHANEL’s client experience standards.
• Lead priorities from December 2026 to May/June 2027, including sponsor meetings; US and Europe governance; onboarding the UK and Swiss Markets Region; the US rollout; the New Loyalty Program; retrospectives; performance tracking; benchmarks; backlog methodology; team rituals; day-to-day management; supplier contract management; and preparation of presentation materials.

Qualifications

• Demonstrated Product Management experience, ideally with an international application, a high-visibility digital product or a complex omnichannel ecosystem.
• Ability to define a product vision and translate it into a roadmap, priorities and measurable results.
• Experience navigating international, matrixed environments, with significant exposure to senior stakeholders, regions and technology teams.
• Cross-functional leadership that brings together diverse areas of expertise without relying solely on hierarchical authority.
• Client orientation and brand sensitivity to preserve a demanding, consistent experience at every touchpoint.
• Performance-driven approach, including defining OKRs (Objectives and Key Results), tracking metrics and prioritizing the backlog.
• Confidence in change management, product governance and continuous improvement of ways of working.
• Clear, structured written and spoken communication in French and English.
• Rigor, diplomacy and sound judgment in a demanding, fast-changing environment.

Skills

Experience

Demonstrated experience in Product Management; ideally on an international application, high-visibility digital product or complex omnichannel ecosystem.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.