Chanel Digital Platform Product Operations Professional

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Perform incident triage by assessing severity, client and business impact, urgency, and required stakeholder involvement; raise, prioritise, manage, and track incident tickets in accordance with service processes
• Act as the primary coordination point for business stakeholders during high-impact incidents, providing timely, clear, and appropriately tailored status updates
• Partner with Digital Solutions, Tech, and corporate stakeholders to investigate incidents, validate root causes, and drive resolution within agreed timelines
• Drive preventive actions and continuous service improvements to reduce incident recurrence, strengthen platform stability, and minimise disruption to clients and business operations
• Maintain visibility of release calendars, planned changes, dependencies, risks, and key business milestones; coordinate UAT activities including test scenarios, acceptance criteria, defect logging, and business sign-off
• Ensure appropriate release governance is in place, including change documentation, approvals, go/no-go decision inputs, contingency planning, and stakeholder communication
• Conduct pre- and post-release validation to confirm that key client journeys, content, tracking, integrations, and functional requirements perform as intended
• Coordinate and communicate release schedules for key campaign pages, content, banners, and platform features with internal stakeholders
• Monitor campaign launches and key media activities to ensure that incoming traffic lands on intended pages and the client journey performs smoothly
• Identify, scope, and document platform enhancement opportunities based on business needs, operational issues, stakeholder feedback, and performance data
• Manage assigned digital enhancement projects end-to-end from discovery through implementation, translating business needs into clear functional requirements
• Support the Product Owner with roadmap planning, backlog maintenance, and prioritisation by providing operational, technical, and market input
• Monitor key website, campaign, and operational performance indicators to identify client-experience friction and improvement opportunities; consolidate data and insights into actionable recommendations

Qualifications

• Bachelor's degree in Digital, E-commerce, Marketing, Communications, Digital Media, Information Systems, Business, or a related discipline
• Minimum 6–7 years of professional experience in website product management, digital platform operations, e-commerce operations, technical project management, or digital delivery within a large, complex organisation or global brand environment
• Hands-on experience with enterprise digital platforms and tools, such as e-commerce platforms, CRM, CMS, OMS, WMS, web analytics, onsite search, and project-management tools
• Working knowledge of front-end and back-end website environments, system integrations, data flows, and the software development lifecycle
• Experience in luxury, fashion, beauty, retail, or another premium client-centric environment is preferred

Skills

Experience

Minimum 6–7 years of professional experience in website product management, digital platform operations, e-commerce operations, technical project management, or digital delivery within a large, complex organisation or global brand environment. Hands-on experience with enterprise digital platforms and tools, including e-commerce platforms, CRM, CMS, OMS, WMS, web analytics, and onsite search. Working knowledge of front-end and back-end website environments, system integrations, data flows, and the software development lifecycle is required. Experience in luxury, fashion, beauty, retail, or premium client-centric environments is valued.

Education

Bachelor's degree or equivalent in Digital, E-commerce, Marketing, Communications, Digital Media, Information Systems, Business, or a related discipline.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.