Chanel Specialist, Digital Personalization & Testing Operations

About Chanel

Chanel is an iconic French luxury maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. Privately held and globally distributed, the maison combines artisanal savoir-faire with meticulous brand stewardship and a distinctive Parisian aesthetic. As an employer, Chanel balances heritage craftsmanship with a rigorous, international commercial and digital organisation that serves a discerning global clientele.

Role & Responsibilities

• Execute personalization and testing experiences by implementing initiatives directly in the experience management tool, collaborating closely with third-party vendors and internal stakeholders
• Ensure experiences are delivered on time, accurately, and aligned to business and client objectives
• Submit site experience requests to the artistic direction team when local assets or messaging are required
• Manage operational workflows by creating and tracking IT tickets, providing thorough documentation and walkthroughs of user journeys to streamline development processes
• Collaborate with Tech partners to troubleshoot tagging, data, and technical dependencies required for launch
• Set up audience, content, and behavior targeting, along with conditional requirements, test types, goal KPIs, and custom events within the personalization platform
• Conduct final user acceptance testing with precision, validating targeting, functionality, and visual rendering across browsers and devices
• Complete post-activation production quality assurance and confirm analytics and key tracking metrics are flowing properly in intended systems
• Monitor live experiences through ongoing quality assurance and performance checks to identify shifts, anomalies, and optimization opportunities
• Create ongoing quality assurance checklists and best practices to ensure consistency and reliability
• Resolve issues quickly, escalating to Tech partners or third-party vendors when necessary, providing creative solutions to prevent program downtime
• Maintain trackers and documentation as new initiatives are launched or deactivated
• Analyze experience and test performance leveraging various analytics tools, interpreting data, and compiling results
• Document processes, standards, and playbooks to drive operational efficiency and enable scale
• Provide input into retrospective reviews to refine processes and inform future roadmap planning
• Review weekly performance dashboards, highlighting notable results or trends for the program overall
• Partner with Business Analytics team to ensure accurate tagging, measurement, and reporting

Qualifications

• Minimum of 3 years of relevant experience in digital personalization and/or A/B testing with hands-on experience in a personalization or testing third-party platform (Monetate experience a plus)
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines with exceptional attention to detail
• Analytical mindset with previous experience using Google Analytics and Contentsquare (a plus)
• Highly collaborative and flexible approach to different environments and working styles
• Proficiency in Microsoft Office Suite with demonstrated experience managing trackers, documentation, and workflow
• Technical aptitude with conceptual understanding of HTML, CSS, and JavaScript, enabling effective quality assurance and collaboration with Technology partners
• Bachelor's degree or equivalent relevant experience
• Minimum of 3 days in-person office presence required in Midtown Manhattan office

Skills

Experience

Minimum of 3 years of relevant experience working in a digital personalization and/or A/B testing role with hands-on experience in a personalization or testing third-party platform. The ideal candidate possesses a strong technical aptitude, demonstrates exceptional organizational and analytical skills, and exhibits a passion for personalization, experimentation, and digital innovation. Proven experience managing multiple projects and priorities simultaneously in a dynamic, fast-paced environment is essential.

Education

Bachelor's degree or equivalent relevant experience

Workplace

Compensation

The base compensation for this position ranges from USD 58,200 to USD 100,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund; Family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership); Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; Robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Culture

Chanel cultivates a workplace that values exceptional craftsmanship, refined creativity and commercial excellence. The corporate culture emphasises discretion, high standards and collaborative cross-disciplinary work across global teams, with an appetite for digital innovation that respects the maison's heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.