Chanel Digital Learning Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Design and develop hybrid learning pathways integrating e-learning, social learning, live learning events, gamification, and coaching to engage retail and wholesale populations
• Create and pilot production of diverse digital content: modules, videos, quizzes, challenges, product sheets, conversational AI solutions, and sales enablement tools
• Develop pedagogical architectures, scenarios, storyboards, and production briefs; collaborate with marketing, commercial, and retail teams to ensure content accuracy and learner experience quality
• Manage end-to-end digital projects: scoping, conception, production, deployment, tracking, and evaluation; coordinate internal teams and external vendors (IT, UX/UI, agencies) to ensure quality, consistency, deadline compliance, and budget management
• Animate Inside Beauty (internal sales force) and Instant CHANEL (multi-brand wholesale advisors) learning communities through engagement and retention mechanics; design, plan, and publish engaging pedagogical content tailored to each audience
• Moderate community content and oversee quality, relevance, and consistency of training contributions; manage an alternating student/intern
• Track performance indicators: participation, completion, engagement, satisfaction, retention, and perceived impact; gather user and field team feedback; identify improvement opportunities and recommend platform and content evolution
• Ensure regular reporting to stakeholders; maintain surveillance of innovations in digital learning, AI applications, gamification, and experience design

Qualifications

• 3–5 years of experience in digital project management, ideally in retail, beauty, or luxury environments
• Mastery of instructional design principles and digital learning creation and delivery tools: LMS/LXP platforms, authoring tools (Articulate Rise, Teach On Mars, Genially, etc.)
• Excellent written and verbal English proficiency, essential for collaboration with global and European learning teams
• Strong pedagogical foundation and understanding of hybrid learning design
• Demonstrated experience working with retail and wholesale sales teams

Skills

Experience

3–5 years of experience in digital project management, ideally within retail, beauty, or luxury sectors. Field-level understanding of sales advisor realities is a plus.

Education

Higher education from a business school or university.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.