Chanel Digital & E-Retail Project Manager, Export
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 18, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Digital & E-Retail Project Manager, Export in Paris to drive e-retail expansion and performance across international markets and Travel Retail.
Role & Responsibilities
- Identify new e-retail opportunities and lead project launches from evaluation through go-live, coordinating with markets, operators, and internal teams
- Enhance e-retail execution quality and consistency across brand presence, content, product assortment, and customer journey
- Co-develop e-retail and digital activation plans with markets, marketing managers, and operators
- Build comprehensive e-retail reporting frameworks and consolidate key quantitative and qualitative KPIs for performance review meetings
- Lead monthly meetings and community engagement activities for the Export Digital Managers network
- Translate performance data and analytics into actionable business recommendations and implementation plans for markets and export teams
- Manage international stakeholder relationships in a matrix organizational structure, maintaining autonomy and adaptability
- Supervise and mentor the Digital & CRM Intern, providing guidance on project execution and professional development
Qualifications
- 2 to 3 years of professional experience in e-commerce, e-retail, digital marketing, CRM, or omnichannel environments
- Demonstrated expertise in e-retail operations, performance analysis, and cross-functional project management
- Proven ability in omnichannel strategy development and budget/ROI monitoring
- Fluent English (required); French is a valued asset
- Advanced proficiency in Excel, PowerPoint, and Power BI
- International stakeholder management experience within matrix organizations
Skills
Experience
2 to 3 years of professional experience in e-commerce, e-retail, digital marketing, CRM, or related omnichannel functions, preferably within luxury or consumer-focused environments. Experience in international markets and matrix organization structures is advantageous.
Education
Bachelor's degree in Business, Marketing, Commerce, or a related discipline is preferred.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Retail Project Lead, Export Markets», «Digital Commerce Project Manager, Travel Retail», «E-Commerce Operations Manager, Export», «Digital Retail Coordinator, International», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.