Chanel Digital & CRM Project Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Design briefs and roll out digital activations by campaign to export markets and Travel Retail teams
• Take end-to-end ownership of e-Wholesale, CRM, and digital topics across 25 export markets and Travel Retail EMEA
• Deploy e-Wholesale and digital strategy across the assigned zone
• Contribute to new e-Wholesale openings: audits, graphic reviews, and eMerchandising compliance with Maison standards
• Produce marketing and CRM performance analyses (reach, engagement, sell-out, product mix, traffic) with actionable recommendations
• Interact daily with marketing managers, area managers, EU regional teams, Travel Retail operators, and e-Wholesale distributors

Qualifications

• Master 1 or 2 student from a business school or university with marketing or digital specialisation
• First meaningful experience in marketing, e-commerce, or project coordination
• Rigour, autonomy, and ability to structure multiple projects in parallel in an international environment
• Knowledge of digital and CRM levers and KPIs (SEA, social, eMerchandising, CRM)
• Advanced proficiency in Excel and PowerPoint
• Fluent professional English (daily working language); French is a plus but not required

Skills

Experience

A first meaningful internship or work experience in marketing, e-commerce, or project coordination, ideally within a luxury or international business environment.

Education

Currently pursuing or recently completed Master 1 or Master 2 degree from a business school or university with specialisation in marketing, digital marketing, or a related field.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.