Chanel Deputy Head of Boutique

Location
Seniority Manager
Posted ✦ Today
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Chanel in Victoria seeks a Deputy Head of Boutique to support boutique operations, lead sales teams and cultivate VIP client relationships.

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. Globally recognised for uncompromising craftsmanship and creative leadership, Chanel operates a selective network of boutiques and invests in employee development, rigorous retail standards and an elevated client experience.

Role & Responsibilities

  • Support the Boutique Head in day-to-day management of boutique operations, ensuring adherence to Chanel’s commercial and visual standards.
  • Coach, motivate and schedule boutique staff; drive individual and team sales performance through training, mentoring and performance management.
  • Develop and maintain high-value client relationships via proactive clienteling, VIP service and personalised follow-up.
  • Execute merchandising and visual directives, ensuring presentation standards, stock allocation and replenishment align with sales forecasts.
  • Oversee transactional integrity, cash handling, loss-prevention procedures and compliance with company policies.
  • Prepare and analyse sales reports, KPI dashboards and inventory metrics to inform local commercial decisions and action plans.
  • Participate in recruitment, onboarding and development of boutique talent; act as acting-boutique head during absences.

Qualifications

  • Proven leadership experience in luxury retail or premium fashion, with direct supervisory responsibility.
  • Demonstrable track record of meeting or exceeding sales targets and managing client portfolios.
  • Strong commercial acumen and experience with merchandising, stock control and KPI analysis.
  • Excellent interpersonal and communication skills; capacity to lead by example in a high-service environment.
  • Availability to work retail hours including evenings, weekends and peak seasonal periods.

Skills

Clienteling and VIP service Team leadership and coaching Sales forecasting and KPI analysis Visual merchandising implementation Inventory management and stock allocation Cash handling and loss-prevention procedures POS systems Microsoft Office (Excel, Outlook) and retail reporting tools

Experience

Typically 3–5+ years in luxury or premium retail with at least 1–2 years in a supervisory or assistant-manager role; experience leading sales teams and managing boutique operations is expected.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, fashion or a related field preferred.

Workplace

This position is based in Victoria, British Columbia, Canada. Cerulean lists 3 open roles in Victoria, including 1 posted recently. The broader British Columbia area accounts for 81 active listings on Cerulean, 7 of which are new. In Canada as a whole, Cerulean currently features 237 open positions, with 22 posted this week.

Culture

Chanel emphasises meticulous craftsmanship, discretion and an elevated client-first ethos. The boutique environment rewards professionalism, attention to detail and long-term client development, offering structured retail career paths within a globally respected luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.