Chanel Deputy Head of Boutique

Location
Employment Full-Time
Seniority Manager
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Chanel is hiring a Deputy Head of Boutique in Taipei City to support boutique operations, lead sales teams and deliver exceptional client service.

Overview

Chanel is a leading independent maison in luxury fashion and beauty, revered for haute couture, iconic design and meticulous craftsmanship. As an employer, Chanel emphasises service excellence, product expertise and the preservation of maison heritage, offering opportunities to develop leadership within a globally recognised luxury retail network.

Role & Responsibilities

  • Support the Boutique Head in the full scope of boutique operations, ensuring brand standards and exemplary client experience at all times.
  • Lead, coach and motivate boutique sales teams to achieve sales targets, KPIs and personal development plans.
  • Drive clienteling strategy and VIP servicing, personally managing relationships with high-value clients and ensuring follow-up actions.
  • Oversee daily store opening/closing procedures, cash handling, POS reconciliations and compliance with loss-prevention protocols.
  • Contribute to commercial planning: sales forecasting, merchandise allocation, stock replenishment and opportunistic selling.
  • Implement visual merchandising directives and ensure the boutique presentation aligns with global campaigns and local needs.
  • Manage scheduling, absence cover and assist recruitment and onboarding of boutique staff.
  • Act as boutique lead in the absence of the Boutique Head, representing the maison in client-facing and operational matters.

Qualifications

  • Proven leadership capabilities with strong people management and coaching skills.
  • Deep knowledge of luxury retail standards, product storytelling and client service protocols.
  • Professional communication skills in Mandarin; business-level English desirable.
  • Strong commercial acumen with experience driving sales and achieving KPIs.
  • Flexible availability to work retail hours, including weekends and public holidays.
  • Legal right to work in Taiwan.

Skills

Clienteling VIP client relationship management Visual merchandising Store P&L management Inventory management and stock control Team leadership and coaching Sales forecasting and KPI delivery Loss prevention and cash handling procedures Retail POS systems

Experience

Typically 4–6+ years in luxury retail or premium retail environments, with a minimum of 2 years in a supervisory or assistant-manager role within a boutique or store setting. Demonstrable track record of meeting sales targets and managing high-value client relationships.

Education

Bachelor's degree in Business, Fashion, Hospitality or a related discipline preferred; secondary education with relevant retail management training acceptable.

Workplace

This position is based in Taipei, Taipei, Taiwan. Cerulean lists 78 open roles in Taipei, including 4 posted recently. The broader Taipei area accounts for 96 active listings on Cerulean, 4 of which are new. In Taiwan as a whole, Cerulean currently features 125 open positions, with 6 posted this week.

Culture

Chanel’s workplace culture is grounded in meticulous attention to craft, refined client service and respect for maison heritage. Employees are expected to embody elegance and professionalism while collaborating in high-performance retail teams that prioritise product expertise and personalised client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Boutique Deputy Manager», «Assistant Boutique Director», «Senior Sales Supervisor», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.