Chanel Deputy Head of Boutique

Overview

Chanel is an independent French maison recognised for haute couture, ready-to-wear, leather goods and beauty. The brand maintains a global retail network and a reputation for craftsmanship, creativity and exacting client service standards; as an employer it seeks leaders who combine commercial acumen with refined attention to brand heritage and customer experience.

Role & Responsibilities

• Support the Head of Boutique in achieving sales targets and macro / daily KPI objectives while ensuring an exceptional client experience.
• Lead and coach boutique staff, model service standards, manage rotas and conduct regular performance feedback and development conversations.
• Oversee daily boutique operations including opening/closing procedures, cash handling, inventory control, stock replenishment and loss-prevention measures.
• Drive proactive clienteling: maintain high-value client relationships, coordinate appointments, follow-up communications and VIP servicing protocols.
• Implement and maintain visual merchandising and brand presentation standards in collaboration with visual merchandising and store teams.
• Prepare and deliver sales reports, analyse performance trends and propose corrective actions to improve conversion and average transaction value.
• Ensure full compliance with corporate policies, local regulations and Chanel’s brand, privacy and confidentiality requirements.

Qualifications

• Proven leadership in luxury retail with the ability to motivate a team and drive a service-led sales culture.
• Consistent track record of meeting or exceeding boutique sales targets and KPIs.
• Excellent clienteling skills with demonstrable experience managing high-net-worth or VIP clients.
• Strong operational competence in inventory management, cash procedures and boutique logistics.
• Impeccable personal presentation, discretion and understanding of luxury brand standards.
• Flexible availability to work retail hours, including weekends and public holidays; willingness to travel regionally if required.
• Excellent command of English; proficiency in additional languages (e.g., Mandarin) is an advantage in the Singapore context.

Skills

Experience

Typically 4–7 years of luxury retail experience with at least 2 years in a supervisory or assistant-managerial position within a premium fashion or beauty boutique.

Education

Bachelor’s degree or diploma in business, retail management, hospitality, fashion or a related discipline, or equivalent professional experience.

Workplace

Culture

Chanel combines the rigour of a luxury maison with creative stewardship of heritage collections. The workplace culture demands high standards of presentation, client service and discretion, while offering a structured environment for professional development within a globally recognised brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.