Chanel Deputy Head of Boutique, Fashion
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and fine jewelry. The brand is recognised globally for its heritage, artisanal craftsmanship and exacting standards of client service, and it maintains a rigorous approach to retail excellence and boutique presentation.
Chanel seeks a Deputy Head of Boutique, Fashion in Macau to support boutique operations, lead the sales team and deliver exceptional client service.
Role & Responsibilities
- Support the Head of Boutique in reaching and exceeding sales targets through proactive client acquisition, retention and personalised clienteling.
- Lead, coach and motivate boutique sales teams to deliver exemplary luxury service and to meet individual and store KPIs.
- Implement and maintain Chanel visual merchandising, presentation and product launch standards within the boutique.
- Manage day-to-day store operations including stock control, inventory reconciliation, replenishment and logistics coordination.
- Prepare and analyse sales reports, performance metrics and local market intelligence to inform commercial decisions.
- Oversee boutique administrative tasks such as staff scheduling, payroll inputs, compliance with company policies and loss-prevention procedures.
- Act as on-site brand ambassador, resolving client escalations with discretion and ensuring a seamless luxury experience.
Qualifications
- Proven experience in luxury retail, with a minimum of 3–5 years in client-facing roles and at least 1–2 years in a supervisory or assistant-management capacity.
- Demonstrable track record of achieving sales targets and developing high-value client relationships.
- Strong leadership skills with experience in coaching, performance management and team development.
- Excellent organisational skills, numeracy and ability to analyse sales data to drive decisions.
- Right to work in Macau and willingness to work flexible hours including weekends and public holidays.
Skills
Experience
Typically 3–5 years in luxury retail sales with progressive responsibility; prior exposure to boutique operations and team supervision is required. Experience within a global luxury maison or premium fashion brand is strongly preferred.
Education
Secondary education required; bachelor’s degree in business, fashion, retail management or a related field preferred.
Workplace
The role is situated in Macau, Macau, China.
Culture
Chanel cultivates a culture of craftsmanship, discretion and excellence; teams are expected to uphold meticulous standards of presentation and client service while embracing the brand’s heritage. The workplace emphasises professional development, mentoring and high-touch client engagement in a refined retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Boutique Manager», «Deputy Store Manager», «Boutique Operations Manager (Deputy)», «Assistant Retail Manager — Luxury Fashion», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.