Chanel Data Intelligence Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support the Senior Manager in strengthening data definitions, quality controls, governance standards and compliance practices across the division.
• Maintain integrated data assets with internal and external partners; extract and clean data from multiple sources, prepare analysis-ready datasets and develop automated reporting frameworks to establish a reliable single source of truth.
• Support market and competitor intelligence workstreams by connecting external signals with internal performance, identifying emerging risks and opportunities, and translating findings into planning implications and business recommendations.
• Analyze business performance across key metrics, channels, categories and products; identify root causes, assess forward-looking implications and recommend business actions.
• Analyze client data, customer tags and journeys to understand client profiles and behavior, including acquisition, retention, repurchase, purchase frequency, basket size, tier migration and high-value client performance.
• Support the Senior Manager in turning complex data and intelligence into decision-ready narratives, clear options and actionable recommendations for business reviews, planning discussions and cross-functional decisions.
• Distill analysis and intelligence findings into concise, stakeholder-ready narratives that highlight key messages, business implications and recommended actions.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Statistics, Economics or a related discipline.
• At least 8 years of experience in analytics, business intelligence or client intelligence within luxury, beauty, FMCG or similar environments.
• Strong business acumen and understanding of commercial drivers, consumer behavior and omnichannel business dynamics.
• Strong analytical and problem-solving skills, including the ability to structure ambiguous business questions, manage end-to-end analysis from problem framing to recommendation, and connect analytical findings to business implications and recommended actions.
• Hands-on experience in data management, data quality control, KPI framework design, dashboard automation and multi-source dataset analysis.
• Ability to work with large, complex datasets from multiple sources, such as CRM, POS, traffic and product data.
• Technology-savvy and comfortable with data platforms, BI tools, CRM systems and automation solutions; hands-on experience with Power BI, SQL, Excel or similar tools is preferred.
• High accuracy, ownership and attention to detail, with a strong governance mindset.
• Strong stakeholder management and communication skills; able to work effectively with cross-functional, regional and global teams and external partners, provide clear updates, surface risks early, and propose solutions rather than only escalate problems.
• High emotional intelligence, resilience and confidence, with the maturity to collaborate across stakeholders, support a stable team environment, and independently own complex analysis from problem framing through business recommendation.
• Confidence in analysis and recommendations, with the ability to explain reasoning clearly, defend conclusions with data, and communicate with openness, humility and a solution-oriented approach.
• Excellent written and verbal communication in English.

Skills

Experience

At least 8 years in analytics, business intelligence or client intelligence within luxury, beauty, FMCG or similar environments.

Education

Bachelor’s degree in Business, Data Analytics, Statistics, Economics or a related discipline.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.