Chanel Customer Service Assistant - Repair & Maintenance

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Assist the Customer Service Manager with daily SAV operations and client interactions
• Welcome local and international clients in boutique, providing excellence in service during article deposits and collections
• Convert dissatisfied customers into loyal patrons through superior relationship-building and problem resolution
• Advise clients on appropriate maintenance and care protocols specific to each product category
• Manage SAV operational workflow: register repairs in system, track submissions to ateliers, inspect returned items, draft correspondence, and coordinate telephone communications
• Perform minor in-boutique repairs as required

Qualifications

• Currently enrolled in tertiary commerce or management studies
• Prior retail experience (sales, inventory management, or similar)
• Proficiency in English
• Competent with standard IT tools and software
• Strong sense of service orientation
• Demonstrated dynamism and attention to detail

Skills

Experience

First experience in retail, sales, inventory management, or customer service operations preferred.

Education

Currently pursuing or recently completed tertiary-level studies in commerce, business management, or related discipline.

Workplace

Benefits

Comprehensive onboarding programme including Chanel heritage and product education; retail knowledge development through collaboration with multiple regional European services; integration into a Young Talent community to build professional network; exposure to company events and cross-functional teams.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.