Chanel Customer Service Assistant

Location
Employment Full-time
Seniority Intern
Posted Jan 9, 2026
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Join Chanel in Cannes as a Customer Service Assistant. This role offers a unique opportunity to work in luxury fashion, assisting in customer service operations. Apply now for this full-time position starting in September 2026.

Overview

Chanel, a paragon of luxury and innovation, is renowned for its timeless elegance and pioneering spirit. As part of a global conglomerate with a presence in over 110 countries, Chanel offers a dynamic and decentralized work environment across its three divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. The brand encourages personal and professional growth, providing a platform for individuals to excel in their careers.

Role & Responsibilities

  • Assist the Customer Service Manager in daily operations.
  • Welcome local and international clients, ensuring a superior service experience during item deposits and collections.
  • Transform dissatisfied customers into loyal patrons through exceptional interpersonal skills.
  • Advise clients on appropriate care for various product types.
  • Participate in the operational management of customer service, including tracking ongoing repairs, managing computerized repair records, coordinating shipments to workshops, inspecting returned items, drafting correspondence, and handling phone communications.
  • Support minor in-store repairs.

Qualifications

  • Enrollment in a higher education program in business or management.
  • Previous experience in retail or management.

Skills

Proficiency in English and computer applications. Strong interpersonal and communication skills. Dynamic and meticulous with a strong service orientation.

Experience

Previous experience in retail or stock management is required.

Education

Currently pursuing higher education in business or management.

Workplace

The successful candidate will be located in Cannes, Provence-Alpes-Côte d'Azur, France. 71 luxury roles are listed in Cannes on Cerulean, 2 posted in the last 48 hours. Across the Provence-Alpes-Côte d'Azur region, Cerulean lists 177 open positions — 5 listed in the past two days. Cerulean currently advertises 4.275 open roles in France, including 127 added in the last 48 hours.

Benefits

Chanel offers an integration program, including training on the brand's history and products, opportunities to deepen retail knowledge, and professional networking through a Young Talent Community.

Culture

Chanel values diversity and individuality, fostering a rich and inclusive work environment. The company is committed to fair treatment of all candidates and provides a supportive atmosphere for personal and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.