Chanel Customer Service and Repair Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Assist the Customer Service Manager with daily operations and client interactions
• Welcome local and international clients at boutique during deposits and withdrawals of articles, delivering exceptional service standards
• Address client concerns through relationship management and personalized support to foster loyalty
• Advise clients on appropriate maintenance and care for different product categories
• Manage service operations including computerized tracking of repairs, coordination with repair workshops, quality control upon article return, correspondence, and telephone communications
• Perform minor repairs and maintenance tasks in-boutique as needed

Qualifications

• Currently enrolled in a higher education program in commerce or management
• First professional experience in retail operations, sales, inventory management, or customer service
• Demonstrated interest in fashion and the luxury retail environment
• English language proficiency
• Proficiency with computer systems and office applications
• Strong interpersonal and relationship-building capabilities
• Attention to detail and operational rigor
• Service-oriented mindset and professional demeanor

Skills

Experience

First professional experience in retail (sales, inventory management) or customer service operations preferred.

Education

Currently pursuing or recently completed higher education in commerce, business management, or a related field.

Workplace

Benefits

Comprehensive onboarding and integration program including formal training on the house's history and product portfolio; professional development in retail knowledge and client communication through exposure to multiple regional services; access to Young Talent community networking events and mentorship opportunities.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.