Chanel Customer Care Intern

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Bridge communication between the external customer care service provider and internal CHANEL teams to ensure advisors have precise, up-to-date information
• Diagnose and manage complex client cases, identifying root causes and driving solutions through to final resolution
• Safeguard CHANEL processes by providing advisors with current procedures and managing cases that fall outside standard workflows
• Co-facilitate cross-functional meetings with the service provider and Fragrance & Beauty teams to strengthen interdepartmental alignment
• Contribute to the continuous improvement of service quality and Customer Care processes across the European region

Qualifications

• Client-facing experience with demonstrated service orientation and appetite for customer relationship management
• Strong written and spoken French fluency and strong working-level English
• Excellent communication and adaptability skills, comfortable engaging with diverse stakeholders
• Solution-oriented mindset with rigour and prioritisation capability in dynamic environments
• Solid writing, synthesis, and proofreading skills combined with proactivity

Skills

Experience

Customer-facing experience in a service-oriented environment, preferably within luxury goods, customer care, or client relationship management. Experience working with diverse teams across multiple functions is valued.

Education

Candidate should be pursuing or possess a degree in business, communications, customer experience management, or a related field. Enrollment in or recent completion of a higher education programme is expected for internship eligibility.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.