Chanel Customer Care Intern

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate customer service operations between the Customer Care center and internal Chanel teams to deliver impeccable client service
• Track and update client cases within Chanel's systems to ensure accurate and responsive handling of customer requests
• Uphold Chanel-defined processes and contribute to their continuous improvement across European markets
• Participate in cross-functional projects involving multiple teams to elevate service quality and consistency
• Conduct regular visits to the external service provider to strengthen communication and ensure effective operational collaboration

Qualifications

• Experience or strong affinity for client-facing environments and customer relationship management
• Excellent written and verbal communication skills with the ability to adapt to diverse stakeholders
• Solution-oriented mindset with demonstrated rigour and ability to prioritize tasks in a demanding environment
• Strong proficiency in French (written and spoken) and good command of English (written and spoken)
• Adaptability and genuine enthusiasm for teamwork in multicultural and cross-functional settings

Skills

Experience

Experience in or strong affinity for client-facing environments and customer relationship management, with demonstrated ability to handle client communications and coordinate service delivery in a luxury or professional setting.

Education

Currently enrolled in or recently completed studies in business, customer service, hospitality, management, or a related discipline; university-level education or equivalent professional training required.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.