Chanel Customer Care Associate
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent, family-owned French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is globally recognised for its craftsmanship, timeless design and stringent quality standards, and operates a network of boutiques and client services worldwide.
Chanel Customer Care Associate in Seoul—represent the brand through exceptional customer service, handling inquiries and complaints across fashion, watches, and beauty divisions.
Role & Responsibilities
- Handle customer inquiries regarding products, after-sales service, exchanges, and complaints through phone and email channels
- Prepare comprehensive reports to support service quality assurance and operational excellence
- Facilitate communication between the contact center and retail locations, ensuring accurate information transfer
- Document and escalate service cases for quality improvement initiatives and process refinement
- Manage customer complaints and coordinate with relevant departments to achieve satisfactory resolutions
Qualifications
- Genuine customer service mindset with integrity and proactive engagement
- Exceptional empathy and ability to connect meaningfully with diverse clientele
- Strong teamwork and communication skills in a collaborative environment
- Proficiency in computer applications for routine operational tasks
- Basic to business-level English communication capability
Skills
Experience
Prior customer service or related advisory experience is valued, particularly in luxury consumer-facing environments or call center operations.
Education
Preferred: undergraduate degree in consumer studies, business, or related field; alternatively, relevant customer service or counseling certification.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Culture
Chanel fosters a culture of craftsmanship, discretion and unwavering quality. The workplace values refined client service, professional development and collaboration across retail, ateliers and corporate teams to preserve the brand’s heritage and elevate customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Relations Specialist», «Guest Care Advisor», «Boutique Customer Support Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.