Chanel CRM Project Assistant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support the CRM Project Manager in implementing global Perfumes and Beauty communication strategy across all markets
• Manage and distribute digital and print communication assets, including mailings, e-mailings, SMS, and other formats
• Participate in creative briefs to the Art Direction team, articulating CRM requirements and specifications
• Prepare asset guidelines and market-specific segmentation recommendations for regional deployment
• Verify creative deliverables, coordinate translations, and track asset URLs and digital links
• Brief external agencies on HTML creation and digital asset requirements
• Coordinate print asset management, including timeline oversight, regional follow-up, and validation of quantities, languages, and layouts
• Develop and monitor comprehensive project timelines and schedules
• Share and monitor reporting dashboards with key performance indicators
• Coordinate daily communications with regional CRM stakeholders across all international markets
• Collect and incorporate local market feedback and requests into global campaigns
• Assess and understand market-specific communication challenges and opportunities by region
• Liaise with internal stakeholders including Creative Direction, International Marketing, E-business, Media, and Social Media teams
• Conduct CRM market research and competitive monitoring

Qualifications

• Fluent English proficiency
• Strong analytical and methodical mindset
• Capacity to manage multiple projects simultaneously
• Prior CRM experience preferred
• Excellent organizational and project coordination skills
• Attention to detail and accuracy in managing digital and print assets
• Experience with multilingual project coordination

Skills

Experience

Prior experience in CRM, marketing communications, or project coordination is preferred. Experience managing global, multi-market campaigns or working with international teams is advantageous.

Education

Bachelor's degree in Marketing, Communications, Business Administration, or related field preferred.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.