Chanel CRM Executive
- Location
- ManchesterEnglandUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 28, 2026
About %s
Chanel is an iconic privately-held luxury fashion and beauty conglomerate renowned for its timeless designs, pioneering spirit, and unwavering commitment to craftsmanship. As a maison with global presence across fashion, jewelry, fragrances, and cosmetics, Chanel maintains an elevated position within the luxury market through its distinctive creative vision and heritage. The brand operates boutiques and concessions worldwide, including a significant presence at Selfridges, one of Europe's most prestigious department stores.
Chanel CRM Executive role at Selfridges Manchester, focused on client relationship management and luxury customer engagement.
Role & Responsibilities
- Develop and execute targeted CRM campaigns to enhance client engagement and retention within the Selfridges Manchester location
- Manage and analyze customer data and behavioral insights to identify purchasing patterns and opportunities for personalized outreach
- Cultivate long-term relationships with high-value clients through personalized communication and bespoke service recommendations
- Coordinate with retail teams to ensure seamless integration of CRM initiatives with in-store experiences
- Monitor campaign performance metrics and provide actionable reporting to inform strategic decision-making
- Support the implementation of Chanel's global luxury clienteling standards within the department store environment
Qualifications
- Proven experience in CRM, customer relationship management, or luxury client services
- Proficiency with CRM platforms and customer database management systems
- Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies
- Excellent communication and interpersonal abilities
- Understanding of luxury retail and high-net-worth customer expectations
Skills
Experience
3-5 years of experience in CRM, customer relationship management, luxury retail, or a related client-facing role within the premium fashion or beauty sector.
Education
Bachelor's degree in Marketing, Business Administration, or a related discipline, or equivalent professional experience in luxury retail or CRM environments.
Workplace
This position is based in Manchester, England, UK.
Culture
Chanel's workplace culture reflects the maison's dedication to excellence, artistic vision, and meticulous attention to detail. Employees are empowered to uphold the brand's heritage while embracing innovation, working within an environment that values both individual creativity and collaborative teamwork. The brand fosters a commitment to luxury standards and continuous professional development across all functions.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Customer Experience Executive», «Client Data Specialist», «Loyalty Program Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.