Chanel CRM Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 3, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CRM Executive at Chanel, Brown Thomas Dublin. Manage customer relationship systems and drive engagement campaigns for luxury retail.
Role & Responsibilities
- Manage and maintain Chanel's customer relationship management (CRM) systems and databases
- Develop and execute targeted client engagement campaigns across multiple channels
- Analyze customer data to identify trends, preferences, and opportunities for personalized outreach
- Collaborate with retail, merchandising, and marketing teams to optimize customer touchpoints
- Monitor CRM performance metrics and generate regular reports on campaign effectiveness
- Ensure data integrity, compliance with privacy regulations, and best practices in customer information handling
Qualifications
- Proven experience in CRM administration or customer data management
- Proficiency in CRM platforms and enterprise software systems
- Strong analytical and problem-solving capabilities
- Excellent written and verbal communication skills
- Ability to work collaboratively across multiple departments
- Knowledge of luxury retail or high-net-worth customer management is advantageous
Skills
Experience
3 years of professional experience in CRM, customer service, or related client management roles, preferably within luxury retail or premium brands
Education
Bachelor's degree in Business Administration, Marketing, Information Technology, or a related discipline
Workplace
This position is based in Dublin, Dublin, Ireland.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Specialist», «Customer Relationship Manager», «Client Data Manager», «CRM Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.