Chanel CRM Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support daily Fashion CRM Team operations, including administrative tasks such as shipping, organization, and tracking of gifting and invoicing
• Organize data and presentations while providing support with follow-up communication to boutique CRM champions on assigned tasks
• Support and collaborate on event logistics, including RSVP tracking and logistical coordination
• Execute CRM programs and initiatives that strengthen client connections and elevate brand experience in the Canadian market
• Maintain discretion and confidentiality when handling sensitive client information
• Perform additional duties as requested by the CRM Manager, Fashion Team, or CHANEL Head Office to support business needs

Qualifications

• Collaborative approach to project delivery with strong discretion and nuance
• Excellent organizational skills, attention to detail, and accuracy in managing multiple priorities
• Ability to maintain confidentiality when handling sensitive and confidential client information
• Resilient, positive attitude with strong interpersonal skills
• Demonstrated ability to balance a dynamic environment with competing priorities

Skills

Experience

No specific years of experience explicitly required; however, demonstrated background in administrative support, CRM, client relationship management, or luxury retail is advantageous. The ideal candidate demonstrates a proactive approach to clientelling and CRM programs, with a willingness to learn and develop professionally.

Education

No specific educational requirement is stated; however, a high school diploma or equivalent is typically expected for this coordinator-level position.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.