Chanel CRM & Clienteling Assistant (Apprenticeship) — Beauty & Fragrance, Europe
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 16, 2026
About Chanel
Chanel is an iconic French maison renowned for excellence in fashion, fragrance and beauty. As a privately held luxury house, Chanel combines artisanal craftsmanship with global retail and digital operations, offering employees exposure to high standards of creative execution and international brand management.
Chanel in Paris seeks a CRM & Clienteling Assistant (Apprenticeship) for Beauty & Fragrance, Europe — alternance starting Oct 2026.
Role & Responsibilities
- Support the conception, execution and monitoring of CRM campaigns and loyalty initiatives for the Beauty & Fragrance business across European markets.
- Perform customer segmentation, audience creation and data hygiene tasks to optimise targeting and campaign performance.
- Prepare regular performance reports and dashboards (campaign KPIs, customer lifetime value, retention metrics) for local and regional stakeholders.
- Coordinate with country marketing, retail and clienteling teams to align campaign content, timing and in-store client engagement.
- Assist in the deployment and maintenance of clienteling tools and CRM platforms; support store training and user adoption.
- Ensure compliance with data protection regulations (GDPR) and maintain high standards of customer data quality and privacy.
Qualifications
- Currently enrolled in a bachelor’s or master’s programme in marketing, digital, business, luxury management or a related discipline, seeking an alternance/apprenticeship placement.
- Strong analytical mindset with the ability to interpret CRM metrics and translate insights into actionable recommendations.
- Excellent organisational and communication skills; able to coordinate across multiple markets and stakeholders.
- Proficiency in Excel and experience with reporting tools; basic SQL or data-querying skills desirable.
- Professional fluency in French and strong working proficiency in English; additional European language(s) an asset.
Skills
Experience
Previous internships or short-term placements (6–12 months) in CRM, digital marketing or clienteling within retail, beauty or luxury brands are strongly preferred; this role is tailored for a student seeking an apprenticeship placement.
Education
Enrolled in a relevant bachelor’s or master’s programme (Marketing, Digital, Business, Luxury Management or equivalent).
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel cultivates a culture of meticulous craftsmanship, creative rigor and discretion. Teams operate in a fast-paced, collaborative environment that values refinement, cross-functional collaboration and international exposure within the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Assistant — Loyalty & Clienteling (Apprenticeship)», «Clienteling Assistant — Beauty & Fragrance», «Customer Loyalty Coordinator — Cosmetics (Alternance)», «CRM and Client Relations Apprentice — Beauty», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.