Chanel Assistant CRM and Customer Engagement Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Contribute to the development of European communication and CRM targeting strategies in collaboration with market teams and divisions (Food & Beverage, Watches, Fine Jewellery)
• Coordinate omnichannel CRM campaigns (digital and offline) across European markets whilst liaising with e-commerce and customer experience teams
• Manage CRM vendor relationships and oversee operational implementation of campaigns
• Analyse campaign performance metrics and identify best practices to refine engagement strategies
• Oversee CRM tool orders for the European zone, including mailings, catalogues, and promotional materials
• Support European markets with retail orchestration and one-to-one clienteling initiatives
• Coordinate gift procurement and distribution to clients across markets
• Develop competitive benchmarking analyses and monitor competitor email marketing strategies during key events such as Fashion Week
• Assist in preparing strategic presentations for European Marketing Leadership and CRM Committees

Qualifications

• Bachelor's degree (Bac+5) from a recognised business school or university
• First professional experience in Customer Marketing or CRM
• Strong analytical and synthesis capabilities with a data-driven mindset
• Advanced proficiency in Excel (VLOOKUP, pivot tables, formulas)
• Advanced proficiency in PowerPoint
• Fluent English
• Familiarity with Adobe Campaign and/or Salesforce is advantageous

Skills

Experience

First professional experience in Customer Marketing or CRM within a luxury, retail, or related sector. Candidates should demonstrate understanding of customer engagement principles and familiarity with retail environments.

Education

Bachelor's degree (Bac+5) from a recognised business school or university programme.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.