Chanel CRM & Client Engagement Project Assistant
Join Chanel in Paris as a CRM & Client Engagement Project Assistant. This full-time internship offers a unique opportunity to work in the luxury fashion industry, developing CRM strategies across Europe.
Overview
Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to exceptional craftsmanship and innovative design. As part of a global conglomerate, Chanel offers a dynamic and international work environment where creativity and individuality are celebrated. The brand is dedicated to fostering a culture of inclusivity and growth, ensuring each team member contributes to the collective success.
Role & Responsibilities
- Assist in developing a comprehensive communication and CRM targeting plan for Europe.
- Coordinate CRM campaigns across digital, online, and offline platforms in collaboration with various divisions and European markets.
- Manage internal CRM providers to ensure operational execution of campaigns.
- Analyze campaign results to identify best practices and refine strategies.
- Handle CRM tool orders for the European region, including mailings, catalogs, and brochures.
- Support European markets with retail orchestration and one-to-one clienteling tools.
- Occasionally assist in creating strategic presentations for the European Marketing Direction and CRM Committees.
- Conduct competitive benchmarking and analyze email strategies of brands during events such as Fashion Week.
Qualifications
- Currently pursuing a Master's degree from a Business School or University (equivalent to Bac+5).
- Previous experience in Client Marketing and/or CRM.
Skills
Experience
A proven track record in client marketing or CRM, preferably within the luxury or retail sectors.
Education
Pursuing a Master's degree from a Business School or University.
Workplace
The role is situated in Paris, Île-de-France, France. There are currently 3.321 open positions in Paris on Cerulean, with 73 added recently. Within Île-de-France, Cerulean currently features 3.735 open roles, including 104 recent additions. Across France, Cerulean lists 4.293 open roles — 140 of them newly added.
Benefits
Opportunities to collaborate with diverse teams across Europe and globally, gaining visibility on strategic projects. Access to a network of young talents and internal events to build professional connections.
Culture
Chanel is committed to cultivating an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.