- Location
- Brussels Brussels-Capital Region Belgium
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 3, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The CRM and Client Data Assistant Intern joins CHANEL’s Fragrance & Beauty CRM team in Brussels from January 2027 for a six-month internship, reporting to the CRM Manager and working with the CRM Specialist and Marketing, Operations and Retail teams. The role supports client-data analysis, campaign operations and reporting across Benelux and Scandinavia.
Role & Responsibilities
- Prepare monthly CRM dashboards and ad hoc analyses, and refine data used to guide CRM strategy.
- Plan and coordinate the gifting programme, including eligibility rules, forecasts, order planning and client experience.
- Support EDM and local campaigns; coordinate print campaigns from client-list preparation and validation through post-campaign recommendations.
- Manage client cases with La Ligne de CHANEL and boutique managers, from investigation through resolution.
- Support loyalty programme operations and equip boutique teams to deliver CRM and La Collection initiatives.
Qualifications
- Analytical mindset and strong interest in working with numbers and client data.
- Solid Excel skills; familiarity with Power BI or similar reporting tools is a plus.
- Strong organisation and attention to detail, with the ability to manage multiple priorities.
- Collaborative approach and genuine willingness to learn.
- Good communication skills in English, French and/or Dutch.
Skills
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Explore jobs in Belgium.
Benefits
In-house training dedicated to the culture of the House.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.