Chanel Counter Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Achieve planned beauty and fragrance sales objectives through proactive sales initiatives and upselling strategies
• Deliver superior customer service through attentive consultation, demonstrating genuine interest and courtesy to all clientele
• Develop, motivate, and mentor counter team members to meet minimum items-per-transaction targets and daily, weekly, and monthly sales objectives
• Recruit, train, and onboard new sales analysts while monitoring their performance through personalized productivity reports
• Coordinate promotional events and limited-edition launches in collaboration with the territory manager and store management
• Manage inventory for beauty and fragrance products, including stock rotation, availability tracking, and replenishment
• Maintain Chanel hygiene and presentation standards through active merchandising, ensuring promotional displays and signage comply with brand guidelines
• Schedule counter staff coverage in coordination with the cosmetics manager to ensure continuous optimal service levels
• Conduct regular team meetings (daily, weekly, monthly) to establish sales targets, review performance, and provide coaching
• Maintain strong relationships with fragrance associates by communicating sales objectives and providing ongoing support

Qualifications

• Proven retail leadership experience in a luxury beauty or fragrance environment
• Demonstrated ability to exceed sales targets and drive team performance
• Strong interpersonal and communication skills with ability to build lasting customer relationships
• Proficiency in inventory management and retail point-of-sale systems
• Visual merchandising knowledge and attention to detail in brand presentation

Skills

Experience

Previous experience in retail management, preferably in luxury beauty, fragrances, or selective distribution channels such as department stores or specialty beauty retailers. Demonstrated track record of leading sales teams and exceeding performance targets.

Education

Secondary education minimum; post-secondary retail management or business coursework preferred.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.